提升某醫學中心婦產科產婦對產後衛教之滿意度

Evaluation of Project to Improve Puerperal Nursing Education

陳瑩倢(Ying-Chieh Chen) ； 李淑桂(Shu-Kuei Lee) ； 曾淑梅(Shu-Mei Tseng) ； 黃淑媛(Shu-Yuan Huang) ； 曾英珍(Ying-Chen Tseng)

《中山醫學雜誌》 20卷1期 (2009/06) Pp. 1-14

https://doi.org/10.30096/CSMJ.200906.0001

摘要

In this article, we report our findings concerning the evaluation of changes in satisfaction with changes in a puerperal nursing education program. A one-month study of 73 cases receiving puerperal nursing consultation revealed a satisfaction score of 3.19 out of a total core score of 5. The lowness of this score could be attributed to nursing factors (inconsistent and insufficient teaching materials), puerperal factors (too many and to complex teaching materials as well as insufficient practice), and policy factors (vagueness of SOP and a lack of assigned work responsibilities). In response to these findings, we re-edited the puerperal nursing teaching materials, implemented bedside teaching and practice, implemented a group educational program, made a clearer set of SOP and checklists, and assigned clear work responsibilities. In our second evaluation, we found the satisfaction score rose to 4.27, which was a significant increase (p＜0.05) as determined by our statistical analysis which was performed on SPSS 12.0. The knowledge and skills of puerperal women were improved, complaints were reduced, and satisfaction with nursing care promoted.

關鍵字

產後 ； 照護衛教 ； 滿意度

並列摘要

In this article, we report our findings concerning the evaluation of changes in satisfaction with changes in a puerperal nursing education program. A one-month study of 73 cases receiving puerperal nursing consultation revealed a satisfaction score of 3.19 out of a total core score of 5. The lowness of this score could be attributed to nursing factors (inconsistent and insufficient teaching materials), puerperal factors (too many and to complex teaching materials as well as insufficient practice), and policy factors (vagueness of SOP and a lack of assigned work responsibilities). In response to these findings, we re-edited the puerperal nursing teaching materials, implemented bedside teaching and practice, implemented a group educational program, made a clearer set of SOP and checklists, and assigned clear work responsibilities. In our second evaluation, we found the satisfaction score rose to 4.27, which was a significant increase (p＜0.05) as determined by our statistical analysis which was performed on SPSS 12.0. The knowledge and skills of puerperal women were improved, complaints were reduced, and satisfaction with nursing care promoted.

並列關鍵字

puerperal ； nursing education ； satisfaction