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  • 期刊

美國山際衛生組織不斷改善醫療品質的創新歷程

The Innovation Journey of Intermountain Health Care (USA) in Improving Medical Quality

摘要


本文通過對美國山際衛生組織(Intermountain Health Care, IHC)不斷改善醫療的組織創新歷程的描述,探討該過程的特點及影響因素,以期能為醫療衛生組織或其他組織實施組織創新提供一定的參考。本研究最主要的發現是IHC組織創新是一捆複雜的但仍然有跡可循的過程,而不是終點。該過程是動態的和迴圈的三個時期和十三個階段

並列摘要


This paper analyses the process of how Intermountain Health Care (IHC) of America innovated to improve medical quality. The characteristics of the innovation journey and associated factors are studied. The study found the IHC innovation was a complex but somewhat traceable journey, but not an end. The journey was dynamic and cyclic and had three phases and thirteen steps. The findings contribute to the theory of innovation journey and provide practical insights for practitioners.

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