敏感性問題訪問調查的挑戰：以婦女遭受親密伴侶暴力為例

社工研究經常涉及敏感性議題，卻很少進行全國性調查資料收集。敏感性問題訪問調查最大的挑戰，來自研究樣本的代表性、研究品質與成效。本文以參與IPV訪問調查訪員為研究對象，透過四次焦點團體訪談，瞭解在訪問調查過程遭遇的困難及其因應。研究發現，當訪問調查運用於IPV議題時挑戰有三：（一）能否「接觸」樣本，影響研究代表性，但都會與偏鄉面對的困境不同；（二）降低情境干擾，能增加合作意願，也能降低對研究品質的負面影響；（三）釐清對IPV的疑慮與認識，促進合作意願，也提升研究成效。雖然訪問調查運用在IPV議題遭遇上述挑戰，相較於電話調查或郵寄問卷調查等，仍是較適合的調查方法，甚至可以帶來受訪者增能效果。建議未來相關議題研究，應加強訪員訓練與督導及結合電腦輔助工具，不僅符合時間、經濟成本考量，也能降低資料登錄錯誤。

關鍵字

親密伴侶暴力；訪問調查；敏感性問題；項目不回應；無回覆率

並列摘要

Sensitive issues often become topics of social work research, yet few researchers collect data via national interview surveys. Concerns regarding the respondents' representativeness, nonresponse rate, and responsive quality have appeared on interview surveys on sensitive questions. This study, based on 4 focus group interviews with 31 interviewers who participated in the 2017 and 2021 IPV national interview surveys, explored challenges faced by interviewers during the interview survey on IPV questions and how they respond to these challenges. The results of this study have shown: 1. To be successful, contact with the respondents was critical for increasing the representativeness of the sample; 2. Reducing situational interference could increase the cooperation of the respondents and reduce the negative impact on the research quality; and 3. Clarifying the respondents' doubts about IPV questions and giving support could increase the cooperation of the respondents and enhance the research's effectiveness. Despite facing such challenges, interview survey is suitable for IPV research, compared with other surveys such as telephone survey or self-administered questionnaire survey. The respondents can even be empowered during the process of carrying out interview surveys. This study suggests that future research of the IPV or other sensitive issues and questions should strengthen the interviewer training and supervision during the data collection, and the use of computer-aided tools should be considered during interview surveys on sensitive questions.

並列關鍵字

intimate partner violence ； interview survey ； sensitive questions ； item nonresponse ； nonresponse rates

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