A Heuristic Evaluation of Metro Public Library Websites: Taipei Public Library and Chicago Public Library

吳淮育(Huai-Yu Wu)

《大學圖書館》 17卷2期 (2013/09) Pp. 119-164

https://doi.org/10.6146/univj.17-2.06

並列摘要

The research aims to evaluate the usability of Taipei Public Library and Chicago Public Library websites by means of heuristic evaluation. There are 10 evaluators invited from Taiwan and the United States to find the usability problems of both websites. The research also examines whether the goals of both public libraries have been met.Both of the websites have two major usability problems and most problems are minor or cosmetic. Briefly, the objectives of both public libraries have met the provision of services on the interfaces of the websites although there are a number of usability problems. The value of HE discovery is approved with respect to the process and results since it is indeed a cheap, quick and effective method. Finally, the recommendations for both websites are made and the results and conclusions could be applied to other metro public library websites.

並列關鍵字

heuristic evaluation ； usability ； user friendly ； Taipei Public Library ； Chicago Public Library

參考文獻

陳弘寬（2007）。亞洲「國家圖書館」網站資訊架構好用性之比較研究。未出版之 碩士論文，國立臺灣師範大學圖書資訊學研究所在職進修碩士班，臺北市。

Bertot, J. C., Snead, J. T., Jaeger, P. T. & McClure, C. R. (2006). “Functionality, usability, and accessibility: Iterative user-centered evaluation strategies for digital libraries”. Performance Measurement and Metrics, 7 (1), 17-28. doi: 10. 1108/14678040610654828

Blandford, A., Keith, S., Connell, I. & Edwards, H. (2004, June). “Analytical usability evaluation for digital libraries: A case study.” In: JCDL 2004, Proceedings of the 4th ACM/IEEE-CS Joint Conference on Digital Libraries, 7th-11th (pp.27-36). New York: ACM. doi:10.1145/996350. 996360

George, C. A. (2008). User-Centered Library Websites: Usability Evaluation Methods. Oxford: Chandos.

George, C. A. (2008). “Usability testing and design of a library website: An iterative approach.” OCLC Systems & Services, 21(3), 167-180. doi:10. 1108/10650750510612371