縮短寄發健康檢查報告時間與報告內容整合之實務經驗分享

台灣近年來預防醫學的觀念不斷進步，自費健檢市場發展逐年蓬勃，對重視健康檢查的客群來說，若欲安排多種不同的檢查，自費健檢的優勢在於不須每科都花時間排隊看門診、排檢查排程，短時間內即可完成大量檢查。本專論的研究目的欲探討縮短健檢中心寄送報告時間的措施，但於現況分析中卻發現，對於民眾來說，一次獲取大量的檢驗報告，若沒經過有系統的整合，受檢民眾對於回診時間及科別的建議會感到十分混亂，難以利用這份報告有效率地安排接下來的個人醫療計畫，進而導致後續看病耗時費工、重複診療造成醫療浪費；因此，藉由分享本中心改變管理模式，包括建立規範以達成報告醫師對於內容建議的共識、設立專責報告人員以管控報告時效性及校對等方案改善後，使得健檢報告的完成時間縮短且內容更具有良好之整合性。

關鍵字

健康檢查；報告寄送時間；報告內容整合

並列摘要

The concept of preventive medicine has received increasing recognition from the public in recent years in Taiwan, and the trend in turn has led to a boom in the market of self-paid health examination, which is marked with the major advantage of allowing people to complete an array of medical examinations in a relatively short time without having to wait in queue for each outpatient visit. The initial aim of this monograph was to propose improvement measures for shortening the time of delivering health examination reports. However, it came to our attention that a health examination report could be so comprehensive that it overwhelmed its reader with a massive amount of information about examination results and recommendations. Readers may therefor experience difficulty in using the received report to arrange follow-up hospital visits and making personal health plans, thereby generating potential problems like repeated medical check-up and waste of personal time and medical resources. Therefore, in addition to accelerating delivery of health examination reports, the monograph related our practical experience in developing an improved management model striving to render health examination reports more user-friendly by establishing guidelines for building consensus among physicians and staff members to facilitate integration of report contents.