新進護理人員感受臨床護理工作挫折之探討

An Exploration of Work Frustration and Related Factors for New Nurses

林佑樺(Yu-Hua Lin)

《慈濟護理雜誌》 2卷4期 (2003/12) Pp. 83-94

https://doi.org/10.6974/TCNJb.200312.0083

摘要

本研究之目的旨在探討臨床新進護理人員的工作挫折感、壓力程度、求助行為及相關影響因素。研究自90年10月1日至91年6月30日，以Dr.Erbin-Roesemann及Simms所設計由張遠萍翻譯之中文版挫折問卷，加以修訂為測量工具。以工作挫折感、求助行為為因變數；新進護理人員的年齡、教育程度、壓力程度、工作單位等為自變數，以方便性取樣方式對南部某區域醫院之新進護理人員進行調查。有效樣本為138份。研究結果發現：（1）工作挫折量表經因素分析萃取出為7個因素，可解釋的總變異量為71.41%。（2）新進護理人員整體感受到中度以上的工作挫折，在發生工作挫折後新進護理人員的求助行為，偏向於找主管及同事求助來協助處理。（3）新進護理人員工作挫折與其自覺壓力程度呈正相關且與別呈顯著差異。而新進護理人員工作挫折並不因院外經驗之有無、教育程度、報到情形、婚姻狀況、宗教信仰、單位與單位志願之不同而有差異，且與年齡亦無相關，且新進護理人員的工作挫折與求助行為無相關。（4）新進護理人員的尋求協助行為與自覺壓力程度呈負相關，而新進護理人員的求助行為並不因院外經驗之有無、教育程度、報到情形、婚姻狀況、宗教信仰、班別、單位與單位志願之不同而有差異，且與年齡亦無相關。（5）新進護理人員工作挫折的預測變項為自覺壓力程度與班別，新進護理人員尋求協助行為的預測變項為自覺壓力程度。此研究結果希望能提供臨床護理主管，在新進人員適應期訓練與輔導時之參考。

關鍵字

挫折 ； 護理新手 ； 求助行為 ； 壓力

並列摘要

The purpose of this study was to explore the work frustration and stress and help-seeking behaviors of the new nurses. Also, the influencing factors were identified. The modified work frustration scale and a self-designed questionnaire were used for data collection in a district hospital in southern Taiwan. A total of 138 convenience samples with valid questionnaires were used for data analysis. Seven factors within work frustration were identified by factor analysis. Theses seven factors explained 71.41% of variance of the work frustration scale among new nurses. The results indicated the moderate level of work frustration of new nurses. In each work frustration, the highest one was “salary” and the lowest one was “staff do not support each other”. Nevertheless, the levels of work frustration were affected by variables such as: “stress” and “shift” were significant predictors for the work frustration and “stress” was a significant predictor for the help-seeking behaviors of this specific group of new nurses.

並列關鍵字

frustration ； new nurse ； help-seeking behavior ； stress