婦科門診手術期間病患之護理需求與服務滿意度

Patients' Nursing Needs and Satisfaction to Health Service during Gynecologic Ambulatory Surgery Period

張淑貴(Shu-Kuei Chang) ； 陳幼梅(Yao-Mei Chen) ； 金繼春(Chi-Chun Chin)

《志為護理-慈濟護理雜誌》 10卷1期 (2011/02) Pp. 66-77

https://doi.org/10.6974/TCNJ.201102.0066

摘要

在現行的醫療制度成本控制下，門診手術人數逐年增多，依手術病患的需要提供護理成爲現今手術室照護重點。本描述相關性研究之目的在於探討婦科門診手術病患，於全期照護中的護理需求與服務滿意度，以及可能影響的因素。自2008年3月至9月，以方便取樣在南台灣一個醫學中心問卷調查了88位婦科門診手術病患。結果顯示護理需求整體得分平均值爲3.39(SD=0.35)，整體滿意度得分平均值爲3.34(SD=0.48)。護理需求與研究對象的職業達顯著正相關；護理服務滿意度與麻醉方式達顯著相關。護理人員在照護過程中應主動提供病患護理措施、相關訊息與情緒支持。

關鍵字

門診手術 ； 病患護理需求 ； 服務滿意度

並列摘要

Due to cost containment by the national healthcare insurance, the numbers of ambulatory surgical patients are increased year by year. Recently, providing nursing care by the patients' needs becomes the important point in surgery room. The purpose of this descriptive and correlation study is to explore the nursing needs of Gynecologic ambulatory surgical patients and their level of satisfaction to service during the whole surgery period, and related factors. From March to September 2008, the convenience sample of 88 patients was surveyed in the Gynecologic outpatient department of a medical center in the southern Taiwan. The results showed (1) The mean of nursing needs in whole surgery period was 3.39 (SD=0.35). (2) The mean of satisfaction to the service was 3.34 (SD=0.48). (3) Patient's nursing needs had a positive correlation with their occupation. The satisfaction of patient service had positive correlation with the anesthesia method. In addition, the satisfaction of patient service were related with obtaining information about operation procedure, disease, and treatment. Therefore, the nurses should actively provide nursing intervention, related information, and mental support to ambulatory patients in whole surgery periods.

並列關鍵字

ambulatory surgery ； patient's nursing need ； service satisfaction