知識管理運用於後勤管理資訊系統之研究－以軍機公司為例

Applying Knowledge Management to Logistics Information System-The Military Airplane as an Example

葉忠(Chung Yen) ； 馮咸丰(Sem-Fon Feng)

《運籌研究集刊》 7期 (2005/06) Pp. 59-91

https://doi.org/10.7047/LRR.200506.0059

摘要

航太產業向來以勞力、知識密集著稱，而專業知識的資產累積更為重要。藉由以知識資源為主要生產因素，透過善用知識管理特質持續不斷的創新，提升後勤維修與補給系統的附加價值，並改善軍方顧客的滿意度。本研究以軍機公司為例，從航太產業後勤維修服務的特性與後勤管理資訊系統角度及軍方後勤資訊管理系統(Logistic Information Management system, LIMS)、軍機公司整體後勤支援(Total Logistics Support, TLS)系統、企業資源規劃(Enterprise Resource Planning, ERP)系統，探討軍機修護與補給系統如何善用知識蒐集、知識儲存、知識創造、知識分享，來建構整體後勤管理資訊系統，並進而改善服務顧客的夥伴關係。

關鍵字

知識管理 ； 後勤管理資訊系統 ； 整體後勤支援 ； 企業資源規劃

並列摘要

Aviation industry usually is known as requiring lots of labor and knowledge, so the accumulation of the assets of technical knowledge becomes more and more important. We can increase the additional value of the logistic maintenance and supply system and improve the military customer satisfaction lever by means of using the knowledge resource as a main production factor, and make the continuous innovation through the knowledge management. This research takes the military airplane company as an example. From the viewpoints of the characteristics of the maintenance, service of the logistics, and logistic management information system the aspects of the military LIMS (Logistic Information Management System), the TLS (Total Logistic Support) system and the ERP (Enterprise Resource Planning) system of the case company, to explore how to constructed total logistic information management system and to improve the partner relationship with the customer by means of knowledge collection, knowledge storage, knowledge creation and knowledge sharing in the maintenance and support system of military aircraft.

並列關鍵字

Knowledge Management ； Logistics Information System ； Total Logistics Support ； Enterprise Resource Planning ERP

參考文獻

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經濟日報(2003/09/30)