非營利機構之義工工作滿意度研究－以“國立科學工藝博物館”為例

A Survey of Satisfaction among Volunteers in a Non-profit Organization Based on the National Science and Technology Museum

詹麗珊

《科技博物》 4卷5期 (2000/09) Pp. 29-49

https://doi.org/10.6432/TMR.200009.0029

並列摘要

In today's rapidly changing and highly competitive society, one of the toughest questions facing the managers of a non-profit organization is how to make the best use of available resources given limited funding and personnel. Volunteers represent a critical resource for most museums, and this study looks at the volunteer system used at the National Science and Technology Museum (NSTM) to try to determine the level of satisfaction among the volunteers who serve there. This includes satisfaction in seven areas: supervision, those they work with, their own duties, development of their own abilities, their work environment, benefits and compensations, and satisfaction with their contributions to society. These findings will be used to help attract and retain volunteers and to keep down the rate of turnover among staff. Analysis of the replies to the questionnaires reveals that although volunteers are readily willing to support and serve the museum, there are still many areas where the museum has not lived up to their expectations, and some changes need to be made in the future.
As an educational institution it is very important for a museum to be in tune with the society around it. In line with the concept of life-long study, the museum should provide training and classes for volunteers so they will have a chance to study and learn. This will give volunteers a greater sense of participation and satisfy their need for self-satisfaction and growth. It will also help them to better understand the institution and eventually contribute to the long-term operation and development of the museum.