台北地區國際觀光旅館建教合作學生甄選之研究

The Study of Cooperative Education Students' Recruitment for the International Tourist Hotels in Taipei District

胡盛春(S. C. Hu) ； 王麗菱(L. L. Wang)

《華岡農科學報》 21期 (2008/06) Pp. 69-83

https://doi.org/10.29985/HKJA.200806.0005

摘要

建教合作是台灣地區國際觀光旅館獲得穩定基層人力的重要方式之一，故建教合作之過程，實習生的選用可謂各國際觀光旅館不可忽視的重要課題。本研究採質性研究，針對五間台北地區國際觀光旅館以面對面的訪談進行研究，並採用敘述分析與三角檢定等方式進行資料之分析與檢核，以期針對實習生之甄選有深入的瞭解。
研究結果發現台北地區國際觀光旅館在實習生的甄選上，多採一對一面試的方式進行，並且以個人特質、態度表現、語文能力、外型儀態等條件爲選取的重要依據。實習生若持有餐旅相關證照有利於甄選，而其在校成績則非主要的參考依據。
此外，台北地區國際觀光旅館認爲大專院校實習生在心智成熟度、知識水平、學習表現、領悟力、適應力、反應力、應答技巧等各項能力方面皆優於高職實習生，但在技術方面則否，甚至認爲高職實習生的技術優於大專院校實習生。

關鍵字

餐旅業 ； 建教合作 ； 甄選 ； 實習生

並列摘要

The cooperative education was the important way for the international tourist hotels in Taiwan to obtain the basic manpower. Therefore, the course of cooperative education and trainees' recruitment was the key point which the international tourist hotels couldn't ignore. The study adopted the way of qualitative research to carry on research with face-to-face interview for five international tourist hotels in Taipei district, and used narrating analysis and triangulation to analysis qualitative materials to realize trainees' recruitment.
The main results of the study were as follows: when the international tourist hotels in Taipei district carried on trainees' recruitment, the way of face-to-face interview was adopted more. They regarded the terms as important basis, such as personal idiosyncrasy, attitude display, ability of language, appearance, demeanor, etc. It would be more favorable for trainees with relevant certificates. However, trainees' achievement at school would not be a main reference basis. Moreover, the international tourist hotels in Taipei district generally thought that trainees in universities and colleges were better than those in vocational high schools for intelligence maturity, knowledge level, fruits of learning, comprehension, adaptive capacity, respondent ability, replying skills, but not including the professional techniques.

並列關鍵字

hospitality ； cooperative education ； recruitment ； trainee