人際衝突脈絡下新聞記者的情緒管理與溝通策略

Using the Affective Events Theory to Examine the Relationships among Emotion, Interpersonal Conflicts, and Communication Strategies: A Study on Journalists in Taiwan

王哲偉(Che-Wei Wang) ； 李秀珠(Shu-Chu Li)

《中華傳播學刊》 21期 (2012/06) Pp. 31-79

https://doi.org/10.6195/cjcr.2012.21.02

摘要

本研究援引情感事件理論，檢視新聞記者在職場中所面臨的人際衝突、情緒反應及溝通策略。透過深度訪談與問卷調查法，共獲得155則人際衝突事件，包含新聞價值主觀判斷歧異、無法體恤等，這些衝突事件引發個人不同強度的情緒反應，如上司無法體恤個人比起新聞價值主觀判斷歧異，前者引發較高程度的軟性策略。此外，本研究也發現情緒會影響採用的溝通策略，如悲傷情緒越高越可能採取讓步策略。於此，本研究驗證情感事件理論。

關鍵字

人際衝突 ； 情感事件理論 ； 情緒 ； 溝通策略

並列摘要

This study adopted the affective events theory to examine the relationships among interpersonal conflicts, emotion, and communication strategies. A total of 30 intensive interviews were conducted on journalists in Taiwan, from which this study collected 155 conflict events. Data analysis categorized the 155 conflict events into 7 types: differing news value, lack of consideration, immoral behavior, unjust treatment, trying to interfere or control news, job incompetence and scooping or missing news. This study also found that respondents had different emotional intensities regarding the different types of conflict events, and different emotional intensities were associated with different types of communication strategies. For instance, the lack of consideration from a superior yielded significantly more soft emotions than differing news value from a superior did, and when respondents felt intense sadness during a conflict, they were more likely to use yielding as a communication strategy. Further findings are discussed in this paper.

並列關鍵字

interpersonal conflict ； affective events theory ； emotion ； communication strategy

參考文獻

吳天方、郭美辰(2002)。溝通技巧在高職學校行政上的應用。學校行政。17，79-86。

吳宗祐、徐瑋伶、鄭伯壎(2002)。怒不可遏？或忍氣吞聲？華人企業中主管威權領導行為與部屬憤怒情緒反應的關係。本土心理學研究。19，3-49。

吳金鍊(2004)。女性主管的領導型態與衝突因應之研究─以台灣媒體組織新聞部門為例(碩士論文)。交通大學傳播研究所。

李秀珠(2008)。華人的組織上行影響研究：檢視台灣組織中的上行影響模式。新聞學研究。94，107-148。

邱皓政(2002)。量化研究與統計分析：SPSS 中文視窗版資料分析範例解析。台北市:五南。