台灣農會信用部經營成功的關鍵因素之研究

何文榮 ； 周皇成

《華人經濟研究》 3卷2期 (2005/09) Pp. 78-107

https://doi.org/10.30065/JCER.200509.0004

摘要

本研究利用相關文獻與專家訪談，探討影響農會信用部經營成功關鍵因素，並利用專家訪談來評估這些因素的相對重要性。研究中建構7個層級構面，確立30個評估因素。並運用模糊分析層級程序法(FAHP)，以層級結構模型設計出受訪者選填式問卷，並從全國農會信用部中，挑選優良的農會信用部來進行研究分析，找出之悶的關鍵成功因素。
本研究發現在影響農會信用部經營成功的七個關鍵性層級構面中以「作業管理層面」之權重百分比0.170最高，其次依序是「服務品質層面」的權重百分比0.159，「資訊管理層面」的權重百分比0.151，「財務管理層面」的權重百分比0.144，「風險管理層面」的權重百分比0.136，「人力資源、層面」的權重百分比0.124，最後為「經營管理層面」的權重百分比0.116。
此外，本研究也建構一經營成功的決策參考模式，作為經營管理、改善質量質，及健全農會信用部發展，及政府相關單位管理輔導與決策制定時之參考。

關鍵字

關鍵成功因素 ； 農會信用部 ； 層級分析法 ； 模糊分析層級程序法

並列摘要

The key success factors on how to manage a Credit Department of Farmers' Associations in Taiwan are derived from journal papers and professional opinions. There are seven key critical success factor layers, and 30 factors. The purpose of this study was to use Fuzzy Analytic Hierarchy Process (FAHP) for credit unions' data to: 1. Analyze current business situation of Credit Department of Farmers' Associations, 2. Evaluate for critical success factors of Credit Department of Farmers' Associations, 3. Provide future management and operation suggestions for Credit Department of Farmers' Associations, and 4. Recommend and present supervisory institution: a. policies to monitor and manage Credit Department of Farmers' Associations, and b. business operation model of Credit Department of Farmers' Associations.
The results of this study found that the most important critical success factor of how to manage a Credit Department of Farmers' Associations in Taiwan is ”operation management” (weight=0.170), followed by ”service quality management” (weight=0.159), ”Information management layer” (weight=0.151), ”finance management layer” (weight=0.144), ”risk management layer” (weight=0.136), ”human resource management layer” (weight=0.124), and ”administration management layer” (weight=0.116)

並列關鍵字

Key Success Factors ； Credit Department of Farmers' Associations ； Analytical Hierarchical Process ； Fuzzy Analytical Hierarchical Process