The Effects of E-Learning System Service Quality and Users' Acceptance on Organizational Learning

Wan-Tzu Wong ； Norman Neng-Tang Huang

《International Journal of Business and Information》 6卷2期 (2011/12) Pp. 205-225

https://doi.org/10.6702/ijbi.2011.6.2.4

並列摘要

This study examines the effects of e-learning system service quality and users' acceptance on organizational learning. The sample was drawn from 15 companies certified by the E-Learning Quality Certification Center of Taiwan. The authors used UTAUT, SERVQUAL, and SLAM scales to collect data, and the structural equation model (SEM) to examine the hypothesized model. The results show that (1) e-learning system service quality has a positive effect on acceptance and use of e-learning technology, (2) the latter has a positive effect on organizational learning effectiveness, and (3) acceptance and use of e-learning technology plays a full mediating role in the relationship between e-learning system service quality and organizational learning effectiveness. Although e-learning system service quality has no direct effect on organizational learning effectiveness, the result has practical implications for institutions in that e-learning system service quality can strengthen organizational learning effectiveness via well-structured e-learning technology. When implementing e-learning, institutions should manage both e-learning technology and the quality of e-learning service. The more users are satisfied with e-learning service, the more organizational learning will be enhanced.

並列關鍵字

E-learning ； technology acceptance ； service quality ； organizational learning

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