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急診醫病溝通的策略

The Strategies of Doctor-Patient Communication in the Emergency Department

摘要


急診的醫病關係短暫而急促,可是醫病溝通的順暢與否卻影響急診的醫療品質和病人滿意度。如何進行有效的醫病溝通,對急診醫護人員頗具挑戰性。本文以Satir的冰山模式來解釋病人和醫生行為背後的意涵,並以同理心和善意溝通的觀點,來闡述醫病溝通的策略;最後,運用實務現場的案例來示範。希望本文可以做為急診醫病溝通教學的參考。

關鍵字

急診 醫病溝通 同理心 善意溝通

並列摘要


The doctor-patient relationship is brief and rushed in emergency room scenarios. However, the smoothness of doctor-patient communication will affect the quality of medical care and patient's satisfaction. In this article, the authors employ the Satir Iceberg model for understanding the connotations of patients' and doctors' behaviors. Furthermore, strategies of empathy and compassionate communication are discussed and illustrated with examples.

被引用紀錄


陳麗萍、武香君、劉怡(2017)。以Watson理論運用於格林-巴瑞症候群病人之護理經驗高雄護理雜誌34(3),138-149。https://doi.org/10.6692/KJN.201712_34(3).0013
姚惠忠、鄭立婷(2023)。體驗式案例教學對醫學大學生學習興趣、同理心及醫病溝通能力之探討通識學刊:理念與實務11(1),43-80。https://doi.org/10.6427/JGECP.202303_11(1).0002

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