疫情下以病人為中心的藥事服務

Patient-Centered Pharmacy Services during COVID-19 Pandemic

官玫秀(Mei-Hsiouh Guan) ； 康鳳蓮(Feng-Lian Kang) ； 陳崇逸(Chung-I Chen) ； 楊淑瑜(Shu-Yu Yang) ； 郭麗琳(Li-Lin Kuo)

《北市醫學雜誌》 預刊文章 Pp. 1-9

https://doi.org/10.6200/TCMJ.202010/PP.0026

摘要

為因應新型冠狀病毒肺炎疫情，臺北市立聯合醫院啟動第二、三次慢箋戶外領藥的機制，其目的在降低群聚風險、避免院內感染進而可能導致的社區傳播。本文為記錄在新冠肺炎疫情下，聯醫以病人為中心提供的貼心戶外領藥防疫藥事服務，同時藉以探討未來第二、三次慢箋領藥的有效模式。研究結果發現領藥「得來速」或戶外領藥，需有適當地點及規劃，並有良好的標準作業流程。在疫情結束之後，未來將以人性關懷為導向，規劃實施第2、3次慢箋領藥便民措施。

關鍵字

新冠肺炎 ； 藥事服務 ； 戶外領藥 ； 得來速

並列摘要

The Taipei City Hospital initiated the curbside pickup services to provide second and third refill prescriptions in response to the Coronavirus disease 2019 (COVID-19) pandemic to reduce the risk of aggregation and nosocomial infections, which may lead to community spread of the virus. This article aimed to document the patient-centered pharmacy services provided by the Taipei City Hospital during the COVID-19 pandemic and explored the effective model for refill prescriptions. The results showed that proper location, arrangement, and standard operating procedure were required to achieve quality curbside or drive-through pharmacy services. We plan to implement the humanistic oriented convenient refill prescriptions services after the pandemic.

並列關鍵字

COVID-19 ； pharmacy services ； curbside pharmacy services ； drive-through pharmacy services