六標準差管理及其對教育行政管理之啓示

Analyzing Six Sigma Management and Its Implications of Educational Administration Management

陳賢舜(Hsien-Shun Chen)

《中華人文社會學報》 2期 (2005/03) Pp. 180-208

摘要

六標準差是追求品質完美的管理系統，它是摩托羅拉(Motorola)公司產品製造和服務均能達到高品質的關鍵，除了大幅提升品質水準外，並使獲利增加。從1987年開始推動後，摩托羅拉的經營績效引起整個企業界很大的衝擊。今日，在許多全球性企業廣泛的強調與滿意的文件資料，彰顯六標準差管理已經成為重要的議題。
本文主要目的將探討六標準差管理的要旨，以及對教育行政管理之啟示。首先，文章的焦點將分析六標準差管理的內涵、行動步驟、組織結構與領導；其次，將討論企業組織與教育組織之差異，瞭解企業管理理論運用於教育組織之可行性與限制；最後，將論述六標準差管理對教育行政管理之九項啟示。

關鍵字

六標準差 ； 教育行政 ； 行政管理

並列摘要

Six sigma management is an act of quality that strives for near perfection. It is the key factor that makes the Motorola Company products and service to achieve high quality, which can promote to a large extent of high quality and make an astonishing profit. As far from year 1987, the management accountability of Motorola Company have made a great impact on the private enterprise since then. Nowadays, six sigma management has been an important issue widely addressed and well documented by many leading global organizations.
The purpose of this paper is to explore the content of six sigma management and its implications of educational administration management. First, the paper focuses on the analysis of the meaning, DMAIC, organization, and leadership about six-sigma management. Next, we will discusses the differences between enterprise organizations and the educational organizations in order to understand the possibilities and limitations of enterprise management theory applying to educational organizations. Concerning about the conclusion, analyzes nine implications of six sigma management on educational administration management.

並列關鍵字

Six Sigma ； Educational Administration ； Administrative Management