The Relationship between Critical Success Factors (CSFs) and Performance of ERP Systems Implementation-View of Implementation Phases

ERP系統導入關鍵成功因素與績效之關係－以導入階段觀點探討

蔡文賢(Wen-Hsien Tsai) ； 陳淑萍(Shu-Ping Chen) ； 陳慧巧(Hui-Chiao Chen) ； 徐瑞玲(Jui-Ling Hsu) ； 楊菁倩(Ching-Chien Yang)

《電子商務學報》 12卷2期 (2010/06) Pp. 297-315

https://doi.org/10.6188/JEB.2010.12(2).06

摘要

近年來世界各國的企業導入能整合企業流程並提供即時資訊的企業資源規劃系統(ERP)。然而，ERP系統不僅導入費用龐大，且導入失敗的可能性並不小。許多研究皆以關鍵成功因素(Critical Success Factors, CSFs)來解釋ERP專案的成敗。有鑑於此，本研究係探討在ERP系統導入的各個階段下，ERP系統導入CSFs與績效之關係。本研究以問卷發放方式取得資料，並以迴歸方法進行分析。企業經由實證結果，將能進一步了解在ERP系統導入的各階段中，企業應運用何種CSFs之達成，進而影響ERP系統導入之績效。此外，企業更可經由實證結果，得知如何有效運用企業的有限資源。

關鍵字

企業資源規劃 ； 關鍵成功因素 ； 導入階段

並列摘要

Many companies around the world have implemented enterprise resource planning (ERP) systems. ERP systems will integrate business processes and provide real-time information. Unfortunately, ERP projects are costly and a significant proportion of ERP projects do not succeed. Many literatures have applied the Critical Success Factors (CSFs) to explain differences in ERP project outcomes. In view of this, the main purpose of this study is to examine the relationships between CSFs and implementation performance of ERP system by the implementation phases of ERP system. Data collected from questionnaires will be analyzed by Regression Analysis. From the research results, companies will understand the relationships between CSFs and performance of ERP systems in each implementation phase. Besides, companies also can understand how to distribute their scare resource wisely.

並列關鍵字

Enterprise Resource Planning ERP ； Critical Success Factors CSFs ； Implementation Phases

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