以軟體即服務(SaaS)探討企業創新資訊服務之採用

An Empirical Study of the Enterprise Using Innovation Service-Evidence from Software as a Service

薛義誠(Yih-Chearng Shiue) ； 陳志偉(Chih-Wei Chen)

《中華管理學報》 10卷4期 (2009/12) Pp. 1-16

https://doi.org/10.30053/CHJM.200912.0001

摘要

傳統的商業應用軟體往往過於複雜且昂貴，企業即使想採用新的資訊服務也受限於高額的投資成本與導入時間。隨著雲端科技的出現，軟體即服務(SaaS)便成為企業取得創新資訊服務的來源之一，但是企業在採用新的資訊服務往往有很多的考量，而最複雜的就是如何讓員工願意使用此科技。本研究結合科技／任務配適(TTF)與科技接受模型(TAM)，以國內某上市科技公司為抽樣母體，針對具有使用ERP經驗的使用者進行調查，經研究發現，要讓使用者願意轉換現有熟悉的資訊系統而接受SaaS的創新資訊服務，則必須讓使用者對該科技進行了解，並知道該科技將如何協助其完成工作，也唯有這樣才能讓使用者認為有用並願意使用。

關鍵字

雲端科技 ； 軟體即服務SaaS ； 科技／任務配適TTF ； 科技接受模型TAM

並列摘要

Cloud computing raises a storm these years, because traditional commercial application software is often too complicated and expansive. These's no pipeline for the small and medium-sized enterprise even they want to adopt new information service. However, as the appearance of cloud computing, Software as a Service (SaaS) has the chance to become the source that small and medium-sized enterprise gain innovative information service. Nevertheless, enterprise has to think over when adopting a new information service, including whether understanding this technology, whether supporting task, whether to be use, whether easy to be use. The most important is how to let employees willing to use this technology. Therefore, this study applies an integrated model of modification of Technology Acceptance Model (TAM) and Task-Technology Fit (TTF). We use the internal listed technology company to be the sampling parent, and do research aimed at the users who had experience in using ERP. The results of study shows that to let users be willing to transferred the information system they are familiar to to SaaS's innovation information service, we have to make them understand in this technology, realized how can it help others complete task, and only this way can make users think it to be use and be willing to use.

並列關鍵字

cloud computing ； Software as a Service SaaS ； Task-Technology Fit TTF ； Technology Acceptance Model TAM