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提升內科加護病房護理病歷書寫完整性之專案

Project to Improve the Completeness of the Writing of Medical Records in the Medical Intensive Care Unit

摘要


背景:病歷為醫療團隊溝通的工具是維護病人健康的基礎,亦是一直以來評鑑的重點。2015年第二季本單位的護理病歷書寫完整性為78.5%,為全院末數第5名。目的:提升單位內護理病歷書寫之完整性。方法:分析不完整原因包括護理病歷種類太多、不清楚審核標準、未及時掌握新規定、未曾舉辦病歷書寫相關教育課程等。於2015年10月1日至2016年6月30日執行期間,由專案小組提出增加每月審核份數及審核者,並舉辦共識營和在職教育、製作常見缺失檢查表及簡化病歷書寫流程等。結果:經執行九個月後,2016年6月完整性可達到93.1%,顯示經專案實施後,不僅可有效改善護理病歷完整性,更能提升醫療照護品質。結論:本專案透過新增單位病歷審核人員及舉辦共識營、執行單位住院病歷自審、簡化護理病歷書寫流程及舉辦相關教育課程等相關改善措施介入,使本專案能順利達成目標。持續在單位執行中,希望可以繼續提升單位病歷書寫的完整性,進而改善醫療品質。

並列摘要


Background: The medical record is a communication device for medical teams. It is the foundation for maintaining the health of patients. It is also the main element of the hospital accreditation. In the second quarter of 2015, the Medical Intensive Care Unit (MICU) writing completeness of the nursing medical records was 78.5%, which was the fifth lowest in the hospital. Objective: Improve the completeness of nursing medical records in MICU. Methods: Analysis the cause which include too many types of nursing records, unclear review standards, failure to grasp new regulations in a timely manner, no education courses related to medical record writing, etc. During the implementation period from 1 October 2015 to 30 June 2016, the task force proposed to increase the number of monthly audits and reviewers, held a consensus camp and continuing education, made common deficiencies checklists, and simplified the process of writing medical records. Results: After nine months of implementation, the completeness of nursing medical records reach 93.1% in Jun 2016. The implementation of the project improve the completeness of nursing medical records and the quality of medical care. Conclusion: Through increase the medical record reviewer in the unit and held consensus camp, implement self-assessment of nursing medical records, simplified the process of writing medical records and held continuing education, our project successfully achieve its goals. We continue to implement the project in the MICU to improve the completeness of nursing medical records and the quality of medical care.

參考文獻


黃怡菁、賴淑芬、高源忠、孫茂勝:某醫學中心住院中病歷品質改善實務。病歷資訊管理2009;9:1-17。
林枝蓉、廖好蘋、何帥穎:提升某區域醫院急診護理記錄之完整率。北市醫學雜誌 2008;5:11-19。
財團法人台灣醫療改革基金會:就醫安全宣導傳單認識病歷為健康之本。取自http://www.thrf.org 2016;tw/publication/467
梁德昭、梁煌達:可交換性電子病歷之完整性探討稽核。電腦稽核期刊 2012;25:16-29。
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