淺談台灣長期照顧管理中心面臨的困境－以組織及人員為主

Challenges of Structure and Human Resources in the Long Term Care Management Centers in Taiwan

呂怡蓁(Yi-Chen Lu) ； 劉淑娟(Shwu-Jiuan Liu)

《源遠護理》 7卷2期 (2013/11) Pp. 15-21

https://doi.org/10.6530/YYN.2013.7(2).04

摘要

台灣「長期照顧管理中心」發展有其歷史性。從2007年台灣推動十年長期照護計畫開始，其即扮演單一窗口，將長期照護服務透過評估、轉介等，輸送到個案及案家，發揮極大功能。但在組織運作及人員安排上其也出現諸多困境。組織方面包括：各地區管理模式、政策目標、法規依循、服務資源等的差異性；人員方面包括：服務體察、定位及保障、專業能力、業務推動等的不明確。從改善編制、人員晉用、定位、福利制度、培訓、儲備、發展證照制度、及宣導等將能改善這些困境，使「長期照顧管理中心」發揮更好功能，台灣長期照護服務品質更提升。

關鍵字

長期照顧管理中心 ； 照顧管理人員

並列摘要

Long Term Care Management Center (LTCMC) in Taiwan began in 2007 based on the Ten Year Long Term Care Project. It serves as the sole port to provide long term care assessment, referral and transfers to clients and their families. This article describes the two major challenges LTCMC encountered: organizational structure and management of human resources. Organizational structure differs in each region in management model, policies and goals, regulations and resources. The issues related to human resources management included uncertainty of employment, benefits, professional competency and promotion. Recommendations to improve the current situation to promote quality of long term care includes improvements in the personnel structure, recruitment, provide security in employment with benefits, on-the job training, professional accreditation, and marketing strategy.

並列關鍵字

Long term care management center ； care management staff