臺灣網路論壇關注之檔案事件主題及其情感分析

大眾的意見經常是公務機關提供服務的參考依據，本研究借助數位工具，探討網路論壇中有關檔案議題的貼文，以巨觀及微觀的視角對其內容呈現的主題、情感、脈絡、關聯加以剖析。本研究以四家網路論壇為資料來源，蒐集2012～2021年間，共586篇檔案主題貼文，進行文本預處理後，使用WEKA、CORPRO、CVAW4.0及Gephi數位工具，依序進行主題分析、語料庫分析、情感分析及社會網絡分析。結果顯示，網路論壇討論的檔案議題以「檔案解密公開」為最多；從檔案相關關鍵字的高共現詞彙可觀察出近十年關注的檔案主題，與政治事件高度相關；網路論壇的檔案貼文內容偏負面情感，但在「檔案推廣應用」主題，則是正面高於負面，加入時間分析亦可觀察情感的轉折變化。

關鍵字

檔案社會議題；社群媒體；文本探勘；文本情感分析；主題探勘

並列摘要

The opinions of the public are often the reference for public authorities to provide services. This study uses digital tools to explore the posts on archives issues in online forums, and analyzes and discusses the trend of public opinion in online forums from the perspectives of macroscopic and microscopic on themes, emotions, contexts, and associations presented in their content. Four online forums were taken as data sources to collect a total of 586 posts from 2012 to 2021. After text preprocessing, WEKA, CORPRO, CVAW4.0 and Gephi were conducted in sequence for theme analysis, corpus analysis, sentiment analysis and social network analysis. The results indicated that "archive decryption and disclosure" is the most discussed topic in online forums. According to the high co-occurrence keywords in archives online forum posts, the public opinion of archives in the past ten years can be observed, which is highly correlated with political events. The content of archive posts on online forums is slightly negative, and public opinion is more positive than negative for "archive promotion and access". Adding time analysis can also detect changes in public opinion.

並列關鍵字

Archives of Social Issues ； Social Media ； Text Mining ； Text Sentiment Analysis ； Topic Mining

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臺灣網路論壇關注之檔案事件主題及其情感分析

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