Using a Holistic Approach to Evaluate the Digital Humanities System for Parliamentary Information

In recent years, legislatures worldwide have promoted projects for constructing digital humanities systems for parliamentary information. However, studies have yet to perform in-depth investigations on the overall effectiveness of such systems from a user perspective. Therefore, this study used a holistic approach and chose the "Taipei in the Making," maintained by the Taipei City Council, to evaluate its performance. Specifically, Google Analytics (GA) was used to collect statistics on website use and user participation from 2016 to 2021. A usability assessment questionnaire was distributed randomly to different user groups, including councilors, to perform a usability and satisfaction survey. The results revealed that the website's user base grew from 2016 and peaked in 2018 but decreased precipitously after 2018, and the returning users only comprised ≈ 25% of users, indicating that user engagement could be enhanced through a strategy such as interface improvements. In addition, the results of the usability assessment among respondents revealed that the satisfaction construct had the highest score, followed by memorability and learnability constructs, indicating that the system can satisfy the respondents' search for parliamentary information needs. In conclusion, the Taipei City Council and government departments are recommended to combine various assessment methods to devise a holistic approach to develop the system further and facilitate public use of parliamentary information.

關鍵字

Digital Humanities ； Google Analytics ； Parliamentary Information ； Usability Assessment ； User Perspectives

並列摘要

近年來世界各國民意機關均推動議事資訊數位人文計畫，然尚未有研究深入調查議事資訊數位人文系統效益。因此本研究選擇臺北市議會的「Taipei in the Making」進行整體性評估，除採用Google分析（Google Analytics）蒐集系統網站於2016年至2021年間的使用者使用紀錄，另透過好用性評估問卷調查系統好用性滿意度。研究結果顯示，系統網站使用量從2016年逐年增長，於2018年達到高峰，之後急劇下降，且回訪客比例僅約25%，表示系統介面設計在提升使用者參與度上有待改善；而好用性評估結果顯示填答的使用者對系統整體表現感到滿意，表示系統能滿足其議事資訊搜尋需求。本研究結果建議未來臺北市議會及政府部門可嘗試結合不同評估方法，建立完整的系統評估機制，據以改善系統讓議事資訊廣為大眾利用。

並列關鍵字

數位人文； Google分析；議事資訊；好用性評估；使用者觀點

參考文獻

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