The Study of Frontline Workers’ Sense of Humor in the Leisure and Hospitality Industry

第一線服務人員幽默感之研究－以休閒、餐旅產業為例

許銘珊(Ming-Shan Hsu)

《運動休閒餐旅研究》 11卷1期 (2016/03) Pp. 104-117

https://doi.org/10.29429/JSLHR.201603_11(1).06

摘要

本研究之目的在於瞭解第一線服務人員之幽默感的現況與差異情形。本研究採便利取樣，對於從事第一線服務人員之工作者進行問卷調查，有效回收273份。本研究主要發現如下：一、第一線服務人員幽默感各題項都在普通以上，表示，第一線服務人員都具有正向的幽默感；二、不同性別第一線服務人員在幽默感沒有顯著差異；三、不同婚姻狀況、教育程度、工作年資、每月收入、職等休閒產業的第一線服務人員在幽默感達顯著差異。

關鍵字

第一線服務人員 ； 幽默感

並列摘要

The purpose of this study was to understanding the current status and the differences of frontline workers’ sense of humor in the leisure and hospitality industry. A total of 273 formal questionnaires were collected and analyzed by convenience sampling. The results indicated that: (1) All items of humor scale of frontline workers’ sense were above the ordinary. That is, the frontline workers have a positive sense of humor. (2) The different gender frontline workers were no significant differences in the sense of humor. (3) The different marital status, level of education, seniority, monthly income, job ranking of the frontline workers were significant differences in the sense of humor.

並列關鍵字

Frontline worker ； Sense of humor

參考文獻

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Directorate General of Budget, Accounting and Statistics (DGBAS) (2012). The Employees salary survey and Productivity Statistics－Monthly. Retrieved March 14, 2012, from http://www.dgbas.gov.tw/public/Attachment/2102112554571.pdf

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