- 期刊
A Study of Restaurant Management Department Students' Difficulties in Learning English Conversation and Their Solutions
高職餐飲科學生英語會話學習困擾與提升方式
摘要
近年來台灣休閒產業迅速發展，為提升餐飲從業人員服務水準及給予外國人士專業服務，教育部曾在九十四年職業學校餐旅群科課程暫行綱要中將「餐旅英語與會話」列為專業必修與實習科目；另在九十八推動技職通識教育改善計畫之成果發表會中，分析技職院校熱門類群與學生就業趨勢：餐飲為排名前五大最受歡迎的類科。有此可知，餐飲科學生學習英語課程比其他非英語主修科別更受重視。從另一方面來看，高職生的英語程度稍較一般高中生低，在學校開設的課程堂數、教材設計也與一般高中不同，目前高職餐飲科學生也知英語課程對他們未來發展的影響，但在學習過程中有非常多的挑戰與挫折。也因為如此，想藉由這次研究了解高職學生學習會話時所發生的困難及了解有哪些教學方式可增進餐飲科學生學習英語會話動機與能力。並以餐飲科二年級學生與教授本科英語課程的老師為問卷研究對象，依研究結果提出建議。本研究發現： 1.老師認為本科學生在聽力方面最困擾是生字片語背太少使得聽不懂對方在說什麼。另在說方面，句子中有許多生字使學生有挫折。 2.而學生認為在聽力方面最困擾是對方說太快又抓不住關鍵字。另在說方面發音不正確使學生有挫折。 3.學生認為聽英語廣播或英語歌曲可提升聽力；另多與外籍人士接觸可提升說的能力。 4.老師與學生都認為增加大飯店實習機會可提升本科學生學習英語會話動機。 5.老師教授會話方式最常以講解內容並以CD跟讀為主，其次是情境演練與小組討論。 6.老師以增加其練習次數為主要補救教學方式。
並列摘要
The tourist industry of Taiwan develops rapidly in recent years; many Restaurant Management Departments are established in vocational high schools and attract many students to major. In order to improve the qualities of service for foreign customers, English conversation ability for the students of this department is obviously needed. Through this survey the researcher tries to understand the students' difficulties in English conversation and their solutions. According to the questionnaires for students and English teachers, the major findings are as follows: 1. Most teachers consider lack of vocabulary result in students' listening (32%) and speaking (31%) difficulty. 2. 29.6% students consider they can't catch the key points due to people's speaking too fast, resulting in their listening difficulty. 27.9% students consider they are unable to pronounce words correctly, leading to their speaking difficulty. 3. 27% students consider listening to English broadcast and music could improve their English listening ability. Also, speaking to English native speakers frequently can improve their speaking capacity (24.2%). 4. Both teachers and students agree that having more chances to do the practical training in the hotel will improve the motivation of learning English conversation. 5. Most teachers will translate the text into Chinese word by word and then ask students to follow the CD player. 6. About the remedial measures of ineffective learning, teachers will increase conversation practice in order to reinforce their memory.