Employee Competencies of Taiwanese International Trade

台灣地區國際貿易從業人員職能需求分析

謝素琴(Su-Chin Hsieh) ； 胡聯國(Len-Kuo Ho)

《商管科技季刊》 10卷4期 (2009/12) Pp. 707-733

https://doi.org/10.30083/CMQ.200912.0005

摘要

諸多商業環境的改變，迫使台灣的進出口從業人員面對嚴峻的挑戰，新局面要求進出口從業人員具備新的知識、技能及工作態度，以便能成功地因應商業環境的多元化與複雜化。本研究的主要目的在利用量化研究的問卷調查法，以揭示雇主對國貿職能的重要性分析；本研究採用的問卷乃研究者依據相關國內外文獻所自行開發；包括一般職能調查及專業職能調查兩大部分。根據420位進出口業雇主的意見，本文有以下的發現：
1.個人特質是最被看重的一般職能，其次爲執行技能，再者爲思考技能，最後是洞悉力。
2.最重要的前三項專業職能構面爲國際金融與行銷、進出口實務、及溝通技能。
3.進出口業雇主對一般職能的看重超過對專業職能的重視。
4.進出口業雇主重視的是員工所擁有的工作能力，而不是他們所持有的證照。
5.就雇主的人口資料而言，對國貿職能的重要性看法並沒有相當大的差異。
6.一般職能與專業職能存在互補關係，一項職能的重要程度可用於預測另一項職能的重要程度。

關鍵字

職能 ； 國際貿易 ； 雇主 ； 台灣

並列摘要

Dozens of severe changes have forced international trade practitioners to face overwhelming challenges which require them to acquire a new set of knowledge, skills, and attitudes to face the diversity and complication of the global business environment successfully. Therefore, it is important to reveal employers' perceptions of the importance of international trade competencies. The main purpose of this quantitative study was to use survey investigation to understand international trade competencies perceived as important by Taiwanese international trade employers. The survey instrument of this study consisting of the generic competency survey and the professional competency survey were derived from Hsieh's (2009) ”The International Trade Survey Instruments,” which was based on Taiwanese literature in the business field. The study revealed several findings based on 420 Taiwanese employers’ perceptions:
1. The factor of Personal Qualities was the most important generic competency factor, followed by Executive skills, Thinking Skills, then Insight.
2. Employers rated top three professional competency components in order as International Finance and Marketing, Importing/Exporting Practices and International Communication Skills.
3. Employers placed greater importance on generic competencies than professional competencies.
4. Employers were concerned about what competencies employees had rather than what certificates they obtained.
5. Generally speaking, employers' perceptions of the importance of international trade competencies were highly consistent in statistics.
6. The complementary relationship existing between generic and professional competencies may be used to predict the importance of one by that of another.

並列關鍵字

Competency ； International Trade ； Employer ； Taiwan

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