以知識分享為中介變數探討學習動機、學習互動以及學習平台對協同學習滿意度的影響

Examining the Mediating Effect of Knowledge Sharing Willingness on the Relationships between Learning Motivation, Learning Interaction, Supportive Learning Platform, and Learning Satisfaction

高淑珍(Shu-Chen Kao)

《商管科技季刊》 13卷1期 (2012/03) Pp. 75-98

https://doi.org/10.30083/CMQ.201203.0004

摘要

協同學習（Collaborative learning）是具有相同學習目標的群組成員，透過互相交流知識以及互相學習的環境，讓學習方式更具自發性與自主性。然而，知識分享意願已逐漸成為影響協同學習滿意度的一項重要指標，因而被視為協同學習發展相當重要的一個議題。因此，本研究以知識分享意願為中介觀點，探討學習動機、學習互動以及學習平台的支援對於協同學習滿意度的影響。本研究的對象為具有協同學習系統使用經驗者，經由247份有效問卷的分析結果指出：（1）知識分享意願的中介效果可以強化學習者的內在與外在學習動機，進而提昇學習者的學習滿意度。（2）知識分享意願在學習者溝通回應對於學習過程滿意的關係中具有中介效果，因此營造有益於學習者彼此溝通回應的環境，則會提昇學習者知識分享的意願，並進而增加成員對於學習過程的滿意。（3）知識分享意願在協同學習系統平台支援對於學習者整體的學習滿意度並不具中介效果；但是平台的操控性相較於平台知識的可靠性，對於成員知識分享意願與學習整體滿意度的影響均較為顯著。

關鍵字

協同學習 ； 知識分享 ； 學習動機 ； 學習互動

並列摘要

Collaborative learning is a learning approach of which members having the same group learning objective can mutually exchange knowledge in a spontaneity and autonomy manner. The knowledge sharing willingness gradually becomes one of the most important factors that influence the learning satisfaction. Therefore, it is regarded as a very important issue for the development of collaborative learning. With the mediating perspective of knowledge sharing willingness, the current study examines the effect of learning motivation, learning interaction, and supportive learning platform on the satisfaction of collaborative learning. Based on the collected 247 valid examples having the experience of using collaborative learning systems, the data analysis results show that: (1) the mediating effect of knowledge sharing is more likely to strengthen the learners' intrinsic/extrinsic learning motivation, and thus increasing the learning satisfaction; (2) the knowledge sharing willingness shows a significant mediating effect on the relationship between learners' communication and responses and learning process satisfaction. This implies that developing a platform with better communication and response will be more likely to increase the willingness of knowledge sharing, and thereafter the satisfaction of members' learning process will be likely enhanced; (3) the knowledge sharing willingness does not show a significant mediating effect on the relationship between supportive learning platform and learning satisfaction. However, the effect of platform interface on the knowledge sharing willingness and learning satisfaction is more likely stronger than that of platform reliability.

並列關鍵字

Collaborative learning ； Knowledge sharing ； Motivation ； Interaction

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