南台灣區域教學醫院護理人員關懷行為與病人感受之相關性探討

Relationship Between Nurse Caring Behaviors and Patient-Perceived Caring Behaviors at Regional Teaching Hospitals in Southern Taiwan

李維綸(Wei-Lun Lee) ； 楊惠琳(Hui-Lin Yang) ； 蔡享翰(Shieunt-Han Tsai) ； 蔡嬉燕(His-Yen Tsai) ； 蔡照文(Chao-Wen Tsai)

《護理暨健康照護研究》 7卷4期 (2011/12) Pp. 286-294

https://doi.org/10.6225/JNHR.7.4.35

摘要

Background: Caring is the core of nursing practice and the foundation of all nursing work. Quality professional care can boost patient hope and enhance patient recovery.Purpose: This study was designed to identify core caring behaviors as perceived, respectively, by nurses and patients and assess differences / similarities in perception between the two groups.Methods: This cross-sectional study collected data using a two-part questionnaire addressing demographic and caring behavior scale data. Participants included nurses and patients at three regional teaching hospitals in Southern Taiwan. Researchers used descriptive and inferential statistics to analyze data.Results: Nurses perceived their own level of caring behavior as “often” - a score significantly lower than the patient perceived level of “always.” Nurse perception of caring behavior prioritized “patient advocacy,” followed by ”helping patients through the illness trajectory” and “knowing the patient.” Patient perception gave greatest importance to “knowing the patient,” followed by “helping patients through the illness trajectory” and “patient advocacy.” Caring behavior correlations between the two groups were significantly positive except for knowing the patient (p ＜ .01).Conclusions:Results of this survey found differences in the care behavior experiences of nurses and patients. Major suggestions include holding regular meetings to discuss ward cases, share experiences, develop initiatives to address outstanding patient care needs, and implement care programs to protect patient rights.

關鍵字

關懷 ； 關懷行為 ； 感受關懷行為

並列摘要

Background: Caring is the core of nursing practice and the foundation of all nursing work. Quality professional care can boost patient hope and enhance patient recovery.Purpose: This study was designed to identify core caring behaviors as perceived, respectively, by nurses and patients and assess differences / similarities in perception between the two groups.Methods: This cross-sectional study collected data using a two-part questionnaire addressing demographic and caring behavior scale data. Participants included nurses and patients at three regional teaching hospitals in Southern Taiwan. Researchers used descriptive and inferential statistics to analyze data.Results: Nurses perceived their own level of caring behavior as “often” - a score significantly lower than the patient perceived level of “always.” Nurse perception of caring behavior prioritized “patient advocacy,” followed by ”helping patients through the illness trajectory” and “knowing the patient.” Patient perception gave greatest importance to “knowing the patient,” followed by “helping patients through the illness trajectory” and “patient advocacy.” Caring behavior correlations between the two groups were significantly positive except for knowing the patient (p ＜ .01).Conclusions:Results of this survey found differences in the care behavior experiences of nurses and patients. Major suggestions include holding regular meetings to discuss ward cases, share experiences, develop initiatives to address outstanding patient care needs, and implement care programs to protect patient rights.

並列關鍵字

caring ； caring behaviors ； perceived caring behaviors