為維持業務運作順暢,同仁經常代墊業務需求款,然卻因行政人工紙本作業流程冗長,憑證遺失(遺失率每月約1%)、漏核章(發生率每月約15%)、簽核進度無法追蹤等導致延遲收到代墊款項情形頻率過高。為彌補作業流程錯誤,行政成本浪費、同仁代墊延遲收到款項心理壓力大。藉由推行優良與適用的資訊系統,降低行政成本與提高行政服務效率、品質與管理效能,系統導入後可依據系統作業時間統計分析,追蹤相關作業流程檢討改善,簡化憑證審核流程,減少不必要的等待與重複作業之浪費。運用ECRS分析手法,探討作業流程分析並改善,刪除8個步驟、合併4個步驟、調整順序11個步驟與簡化8個步驟,大幅降低簽核時間,作業時間從22工作天到只需4.2工作天就完成,總作業時間縮短80.9%。
In order to maintain smooth operation of the business, it is common for colleagues to advance money. Due to the lengthy administrative manual paperwork process, lost certificate (loss rate is about 1% per month), missing nuclear chapter (occurrence rate is about 15% per month), signing progress cannot be tracked, etc.. Circumstances leading to delayed receipt of advance payment frequency is too high. In order to make up for the mistakes in the operation process, it leads to a waste of administrative costs and the psychological pressure of colleagues to delay the receipt of payments. By implementing superior and applicable information systems, lower administrative costs and improve administrative service efficiency, quality and management efficiency. After the system is imported, it can follow the statistical analysis of the operating time of the system to track the related operation process to review and improve. Simplify certificate review process, reducing waste and unnecessary waiting repetition of work. Use ECRS analysis techniques to discuss and improve work flow analysis. Eliminate 8 steps, Combine 4 steps, Rearrange 11 steps and Simplify 8 steps. Significantly reduce the signing time, the operation time from 22 working days to only 4.2 working days to complete, the total operation time is shortened by 80.9%.