- 期刊
- OpenAccess
連鎖餐飲業服務補救策略之研究
A Study of Service Recovery Strategy for Chain Restaurant Industry
並列摘要
This study aims to research customers face the service failure recovery strategies for chain Chain Restaurant Industry-A Case of Wowprime Restaurant Group. Customer preference for service recovery strategies difference aspects, customers of different qualifications, years of work experience of the staff did not pay attention to the interests of the customer service failure recovery strategies have significant differences.
延伸閱讀
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