餐旅服務業員工協助方案對組織承諾、身心健康之影響：以工作滿意為中介變項

The Research of the Relationships among Hospitality Employee Assistance Programs, Organizational Commitment, and General Health: Job Satisfaction as a Mediator

李志珠(Li, Chih-Chu) ； 吳守從(Wu, Shou-Tsung) ； 王翊安(Wang, I-An)

《休閒事業研究》 14卷2期 (2016/06) Pp. 28-47

https://doi.org/10.6746/LIR.201606_14(2).0003

摘要

本研究旨在探討國內餐旅服務業員工，是否會因員工協助方案的工作資源，對公司組織承諾、個人身心健康產生影響；亦進一步探討工作滿意在員工協助方案與組織承諾、身心健康間的中介效果。研究以國內餐旅服務業正職員工為對象，採問卷調查法，共回收244 份有效問卷，經分析後發現：(1)員工協助方案對組織承諾呈正向影響；(2)員工協助方案對身心健康呈正向影響；(3)員工協助方案對工作滿意呈正向影響；(4)工作滿意在員工協助方案與組織承諾、身心健康間具中介效果。根據研究結果，本研究同時提出理論與管理意涵提供學術界與實務界參考。

關鍵字

員工協助方案 ； 工作滿意 ； 組織承諾 ； 身心健康

並列摘要

This study explored the relationships among hospitality employee assistance programs, organizational commitment, and general health. The research also focused on the mediating effect of job satisfaction. Data were collected at two time periods from 244 participants, separated by two weeks interval, to avoid common method variance. The results of the findings showed that: (1) The relationships among employee assistance programs, organizational commitment, and general health had positive effects. (2) The relationships among job satisfaction, organizational commitment, andgeneral health had positive effects. (3) Job satisfaction mediated the positive relationship between employee assistance programs and organizational commitment, general health. Finally, we discussed the theoretical and practical implications of our findings. We also proposed several directions for future researches.

並列關鍵字

employee assistance programs ； job satisfaction ； organizational commitment ； general health