工作壓力源對工作績效的影響—社會支持與情緒智力的干擾角色

Exploring the Effect of Work Stressors on Job Performance: The Moderating Roles of Social Support and Emotional Intelligence

楊輝南(Huei-Nan Yang)

《建國科大社會人文期刊》 31卷1期 (2012/01) Pp. 1-20

https://doi.org/10.6995/JLASSCTU.201201.0003

摘要

本研究旨在探討工作壓力源與工作績效的關係，及探究當員工面對高度挑戰性壓力源時，其工作績效之變化情形。有些人在壓力情境中能展現超水準之工作績效，另一些人則被壓力擊倒，此些個別差異主要源於工作壓力源與工作績效間之調節因子，其中，個體之社會支持是重要的調節因子；在工作領域之相關研究中，社會支持是重要的干擾變項。此外，昔日研究顯示，個體能透過情緒智力，適當地管理情緒並展現行為，情緒智力成為預測工作結果的重要變項。因而本研究乃從組織環境因素之社會支持與個人自身因素之情緒智力來探究其對工作壓力源與工作績效的影響。針對上述4個研究議題，本研究加以探討並提出相關研究命題與管理意涵，做為後續研究與實務管理之參考。

關鍵字

工作壓力源 ； 工作績效 ； 社會支持 ； 情緒智力

並列摘要

The present study aims to explore the relationship between work stressors and job performance and the variation in job performance when employees face high levels of challenge stressors. It is apparent that when facing stressors, individuals may perform differently. That is, some might perform better under stressful situations, whereas others might be overwhelmed. Such individual difference might be attributed the moderating factors between work stressors and job performance. Social support might be an important one, for in the relevant literature social support has long been an important moderating variable.In addition, past research also shows that individuals can manage their emotions and behave accordingly through emotional intelligence. Emotional intelligence has become an important factor predicting work outcomes. The present study, therefore, decides to explore the effects of work stressors have on job performance, considering roles of social support and emotional intelligence. Some propositions and practical implications are also suggested at the end.

並列關鍵字

Work Stressors ； Job Performance ； Social Support ； Emotional Intelligence