社區照顧據點服務與社區生活滿意度之探討－以彰化縣據點為例

Services of Community Care Stations and Satisfaction with Community Living: Cases in Chang-Hua County

黃松林(Song-Lin Huang) ； 汪中華(Chung-Hua Wang) ； 楊秋燕(Chiu-Yen Yang)

《社會發展研究學刊》 11期 (2012/05) Pp. 86-110

https://doi.org/10.6687/JSDS.2012.11.4

摘要

近年來彰化縣老年人口逐漸老化，依內政部統計處（2010）報告顯示，彰化縣老年人口已超過15萬人口，占全縣12.09％，超過全國老年人口之比例數。由於彰化縣老年人口亦正逐年增加中，因此自94年開始配合內政部辦理社區照顧關懷據點實施計畫，至99年為止總計有102個社區照顧關懷據點，其後並辦理社區照顧關懷據點評鑑，顯示社區照顧關懷據點之整體績效。為了解彰化縣據點服務情形與受服務者社區生活滿意度相關情形，本研究呈現以下幾點研究結果：受訪者社區生活滿意度之提昇情形，對於社區關懷據點部分，對辦理的健康促進休閒活動服務感到相當滿意最高；對於社區關懷據點辦理的休閒活動感到相當滿意次高；在非正式部門關係／人際關係部分對於目前與社區朋友的情感關係感到滿意及對於目前與社區鄰居的相處狀況感到相當滿意；在社區認同部分，參與社區關懷據點活動以後會覺得比較受到社區民眾關心，但參與社區關懷據點活動以後，會覺得比較關心自己的社區也不低。而心理部分，覺得人人都友善（對他好）、覺得別人都喜歡他等，均有相當高的水準。此一結果顯示老人受服務者接受服務後，較全國一般老人有較高的生活水準，而且對社區關懷據點的滿意度極高，特別是與社區關懷據點活動以後，會覺得比較關心自己的社區，心理上也與社區有更多的連結。均在在顯示社區照顧關懷據點對受服務參與者有極大的幫助。最後提供建議如下1.推動社區長青志工之服務倡導2.開展65歲以上志工保險規畫3.加強社區老人人口群的調查與了解4.持續推動老人與社區融合活動。

關鍵字

社區照顧關懷據點 ； 社區生活滿意度

並列摘要

Recently, the population has been aging in Chang-Hua County. According to the statistics of MOI, more than 150 thousands elderly population which is 12.09 per cent of total population in Chang-Hua. Due to this aging population, the Chang-Hua County Government followed the implementation of the Project of Community Care Station, MOI, and set up 102 stations to take care for elderly people in the community. Four evaluations have been conducted since 2006. The outcome and performance of community care stations have been revealed. However, the users' satisfaction with community living remains blurred. A survey of users was conducted in order to reveal it in the research. As a result, findings and conclusions were listed as follows: the level of users' satisfaction with community care stations were higher than it of nation-wide survey. In addition, elderly users indicated that they began to care about their own communities and felt that they were connected with communities psychologically. All of these showed that the project of community care stations in Chang-Hua County had a high level of satisfaction with community care services. Finally, three suggestions were made: 1. An advocacy of community elderly volunteering should be promoted; 2. The surveys or needs assessments of elderly population in the community should be enhanced; 3. A social inclusion activities with elderly people ought to be promoted in the community as well.

並列關鍵字

community care station ； the satisfaction with community living

參考文獻

內政部（2009）。《老人生活狀況調查》。台北：內政部。

內政部(2011)。內政部社政年報。

內政部統計處（2010）。《內政部統計年報》。台北：內政部。

蔡漢賢編(2000)。社會工作辭典。台北:內政部。

邱汝娜、陳素春、黃雅鈴(2005)。照顧服務社區化：當前老人及身心障礙者照顧服務之推動與整合規劃。社區發展季刊。106，5-16。