座位需求導入等候理論之設施規劃改善研究

Queuing Theory Induct to Seat Demand for Facility Plan Improvement Research

申冀治

《工業科技與管理學刊》 1卷 (2006/12) Pp. 91-109

https://doi.org/10.6604/JITM.2006.1.6

摘要

在任一用餐型態中，顧客隨用餐時間而到達餐廳並開始使用座位，開始時顧客的到達緩慢，然後開始逐漸增而形加餐的尖峰時段。由於餐廳在供餐尖峰時間，常有擁擠不堪的現象及座位不足的情形，但在離峰時間餐廳成用座位又閒置，造成用餐座位分配不均，前者徒然浪費了許多的等候時間，後者則產生資源閒置的情形。本研究係利用等候理論的等候線原則，求取餐廳座位需求數，及以設施規劃知識處理相關作業流程、場地佈置等做規劃，找出缺點並重新規劃配置餐廳設施擺設，使動線流暢並且達到符合安全衛生設置，提高顧客消費意願，並配合設備功能來為餐廳做一個規劃改善。

關鍵字

座位需求 ； 設施規劃 ； 空間配置 ； 等候理論

並列摘要

As a result of restaurant in the peak time, the situation which the common packed like sardines phenomenon and the seat is insufficient. But is leaving the peak time seat to leave unused, creates the allocation of seat to be uneven. Former has wasted the waiting time, latter has the situation which the resources leaves unused. The restaurant operator has not been able to hold most even drains the customer. This article is use queuing theory for the line principle, asks to take the seat demand number. By the facility plan knowledge processing correlation work flow, the location arrangement and so on makes the plan. Discovers the shortcoming and replans the disposition facility, causes the generatrix to be smooth and achieved conforms to the safety and health establishment.

並列關鍵字

The seat demand ； The facility plan ； The spatial disposition ； The factory arrangement and Queuing theory