餐飲業知識分享對組織學習與知識創新的影響

The Impact of Knowledge Sharing on Organizational Learning and Knowledge Innovation: A Case Study Restaurant Industry

吳偉德(Wei-De Wu)

《高雄應用科技大學人文與社會科學學刊》 1卷2期 (2015/12) Pp. 107-117

https://doi.org/10.6554/JKTUHS.2015.0102.08

摘要

本研究以紮根理論探討導入知識分享時，如何影響一線人員的組織學習與知識創新。此外，探討組織學習與知識分享之間的關係，將有助於一線人員瞭解知識分享觀念的落實對知識創新之影響。以質性研究訪談方式蒐集資料，進行紮根理論分析，形成「基礎工作創新流程」理論。以餐飲業主管為研究對象，共計18個樣本；結果發現，餐飲業主管知識分享行為在組織學習過程與知識創新流程間具有中介效果；一線人員在組織學習過程中是基礎技術形成的過程；在導入知識分享行為於組織學習與知識創新流程裡，以服務程序、產品製作與行銷模式的創新最有效益。

關鍵字

紮根理論 ； 組織學習 ； 知識分享 ； 知識創新

並列摘要

The main purpose of this study was to explore how restaurant industry affecting the frontline staff's organizational learning and knowledge innovation when implementing knowledge and sharing based on grounded theory. In addition, by exploring the relationship between organizational learning and knowledge sharing will help frontline staff in restaurant industry understand the impact of the implementation of the concept of knowledge sharing on knowledge innovation. This study collected data by qualitative research interviews, conducted grounded theory analysis and finally formed the theory of ＂basic work process of innovation.＂ This study took the restaurant industry executives as the study object; there were 18 interviewed samples. It found that the restaurant industry executives' knowledge sharing behavior has the mediated effect to organizational learning process and knowledge creation process; frontline staff was the basic technology formation in the process of organizational learning; in the process of implementing knowledge sharing behavior in organizational learning and knowledge innovation, service procedures, products production and marketing models were the most effective.

並列關鍵字

grounded theory ； organizational learning ； knowledge sharing ； knowledge innovation

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