臺灣國際觀光旅館員工之組織學習、工作滿足與組織承諾關係之研究：以心理安全氣候為調節變項

A Study of Organizational Learning, Job Satisfaction and Organizational Commitment in International Tourist Hotels in Taiwan: Psychological Safety Climate as a Moderator

許順旺(Shun-Wang Hsu) ； 嚴雯聖(Wen-Shen Yen) ； 陳秉豪(Bing-Hao Chen) ； 許中駿(Chung-Chun Hsu)

《高雄應用科技大學人文與社會科學學刊》 2卷1期 (2016/06) Pp. 17-35

https://doi.org/10.6554/JKTUHS.2016.0201.02

摘要

本研究以臺灣地區國際觀光旅館員工為研究對象，探討員工認知的組織學習、工作滿足、組織承諾與心理安全氣候之關聯性。採便利抽樣方式進行問卷調查，受測對象為工作滿一年以上之正式員工。總計發出問卷600份，回收有效問卷473 份。研究結果顯示：組織學習（包括資訊分享、詢問的氣候、學習的實踐、成就傾向）做的越好，則工作滿足與組織承諾皆會越高；而員工的工作滿足越高，其組織承諾也會越高；本研究資料顯示：員工感受到較高心理安全氣候的情況下，能有效加強詢問的氣候、學習的實踐、成就傾向對工作滿足及工作滿足對組織承諾的正向效果。

關鍵字

組織學習 ； 工作滿足 ； 組織承諾 ； 心理安全氣候

並列摘要

This research aimed to explore the relationships among international tourist hotels employees' perceived organizational learning (information-sharing patterns, inquiry climate, learning practices, and achievement mindset), job satisfaction, organizational commitment and psychological safety climate in Taiwan. Questionnaire survey method was used to collect data through convenience sampling. The full-time who had worked more than one year in the international tourist hotels in Taiwan were recruited in the study. Data from 473 respondents, were analyzed. The results suggested that: The international tourist hotels employees' perceptions of a positive organizational learning (i.e, information-sharing patterns, inquiry climate, learning practices, and achievement mindset) were significantly associated with their job satisfaction and organizational commitment. The employees with higher job satisfaction were more likely to commit to their organization. In addition, employees under high psychological safety climate would strength the positive relationships between inquiry climate, learning practices, achievement mindset and job satisfaction as well as job satisfaction and organizational commitment.

並列關鍵字

organizational learning ； job satisfaction ； organizational commitment ； psychological safety climate

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