從人民陳情案件探討公園綠地管理之優化策略－以臺中市為例

本研究以內容分析法進行臺中市公園綠地陳情案件分析，以偵測陳情議題與變化趨勢，研究結果指出，在公園綠地管理全生命週期的四個階段，以「維護管理階段」是最常被陳情的階段，總件數達10,071件，佔總陳情件數的92.64%，平均每月約有187件陳情案件，顯見民眾對公園維護品質的關心。臺中市四大公園綠地類型中，「公園」是最常被陳情的類別，約佔總陳情件數的79.14%；在臺中市四大區域中，以「市區」最常被反映，其陳情件數約佔總陳情件數的89%，顯示越高的公園開闢率，陳情反映的機率越高，而越密集的人口也會使該區域有較高的陳情件數。進一步採用專家訪談法，精鍊「規劃評估階段」、「設計說明階段」、「工程施作階段」、「維護管理階段」之課題與優化策略，透過由下而上的意見反映，試圖解決公園綠地全生命週期的管理問題，提升公園綠地的品質，進而提升民眾滿意度以降低陳情件數。

關鍵字

公園綠地管理；人民陳情；全生命週期；優化策略；內容分析法

並列摘要

This study adopted the content analysis method to analyze the appeals reception in urban parks and green spaces of Taichung City to reveal the appeal issues and their variation. The study results show that the ＂maintenance stage＂ was the most frequently appealed stage among the four stages of urban park and green space lifecycle management, with 10,071 appeals, accounting for 93% of the total number of appeals and a monthly average of 187 appeals. Obviously, the public is concerned about the maintenance quality of the park. Among the four park and green space types of Taichung City, the urban park was the type that received the most appeals, which accounted for 79.14%. Among the four main administration districts, downtown had the most appeals, accounted 89%, which showed that the higher number of urban parks and green spaces and the denser population, the more appeals. Furthermore, this study conducted an expert in-depth interview to refine the issues detected and the corresponding optimized strategies for the ＂planning and assessment stage,＂＂design communication stage,＂＂construction stage,＂ and ＂maintenance stage.＂ Through bottom-up feedback, this study tried to solve the issues of the four stages of urban park and green space lifecycle management, improve the quality of the urban park and green space, increase the public's satisfaction, and reduce the number of appeals.