- 會議論文
The Construct Validation of Organizational Performance Results: Application of the Baldrige Criteria in Science and Technology University in Thailand
摘要
Measuring of organizational performance is a crucial part of monitoring and evaluation processes in quality management system. The purpose of this study was to assess construct validity of an organizational performance result (OPR) model in the context of higher education in Thailand using confirmatory factor analysis (CFA). The proposed OPR model was based on Baldrige Criteria, which consists of six indicators, including Student Learning; Customer-Focused; Budgetary, Financial and Market; Workforce-Focused; Process Effectiveness; and Leadership and Governance. The level of the OPR was measured through 14 items which were rated using a 6-point Likert scale. Data were gathered from 190 participants in a science and technology university. The results of CFA confirmed that all of the six indicators contribute significantly to the OPRs, and empirical evidences revealed that for quality management, especially Leadership and Governance, Workforce-Focused and Process Effectiveness, are the highest related to the organizational performance results.
被引用紀錄
延伸閱讀
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