高齡者面對網路謠言困境之探討

The Preliminary Study on the Information Processing Dilemma of Internet Rumor in Elderly Person

蔡楨永(Jen-Yung Tsai) ； 龍希文(Chi-Wen Lung) ； 林家安(Jia-An Lin)

《國際數位媒體設計學刊》 11卷1期 (2019/06) Pp. 53-59

https://doi.org/10.29465/IJDMD.201906_11(1).0005

摘要

高齡者常因不熟悉智慧型手機使用方式，造成操作失誤或資料刪除等問題。除了使用行為的的困境之外，高齡者也要面對大量網路訊息。資訊內容是否影響高齡者行為，他們的角色是參與討論還是轉換成傳播者，這些都是是值得探討的問題。本研究透過內容分析法，由高齡者Line群組各式訊息中過濾出謠言，進行內容編碼與找出訊息頻率與群組內成員互動情形。經過分析，高齡者對於政治議題，健康問題和勵志故事的比例最高，很容易被轉傳和引起關注。大量傳遞特定訊息的行為也造成了群組織內的爭端，群組成員甚至會選擇退出群組表示抗議，少數的成員會直接的反駁與爭執，呈現個人不同的喜好差異與反應行為。多數高齡者以直覺或感覺的方式看待謠言，並不會進行內容的檢驗，也不太在乎訊息的真偽。證明高齡者行容易被操縱，謠言經過變形，利用高齡者所關心的議題，透過人為改寫增加可信度，達到傳播謠言的目的。

關鍵字

網路謠言 ； 謠言傳播 ； Line群組 ； 高齡者 ； 資訊困境

並列摘要

Elderly people often frustrated to use smartphones, causing problems such as operational errors or data deletion as the information dilemmas. In addition to the predicament of using behaviors, elderly people also have to deal with a large number of online messages. Whether these online messages affect the behavior of elderly people, whether their role is to participate in the discussion or resend the message becomes a broadcaster is a question worth exploring. Through the content analysis methodology, this search finds out the rumors from elderly people's Line chatting groups and encodes content than finds the frequency of messages and the interaction of elderly members in the group. After analysis of these messages, elderly people will have a highly emotional response and transfer the issues of health information, and politically related topics. Such behaviors have also caused disputes within the line groups, and some elderly members may even choose to withdraw from the line group to protest. A small number of members will directly refute and argue for the different opinion, their behavior shows presenting different preferences and reactions of individuals. To increase credibility many of the internet rumors have been rewritten by the participant in the specific topics such as political or commercial campaign. Therefore the internet rumors have been transformed in different pattern and in audio and video format appear in the groups of the elderly person.

並列關鍵字

Internet rumors ； rumors transmit ； Line groups ； elderly people ； information dilemmas

參考文獻

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