組織記憶對組織學習影響之研究－數位學習涉入程度為調節變項

A Study of the Impact of S Bank Organizational Memory on Organizational Learning - E-Learning Involvement Inventory of Employees as the Adjustment Variable

余鑑(Chien Yu) ； 黃宜蕙(I-Hui Hwang) ； 余采芳(Tsai-Fang Yu) ； 鄭宇珊(Yu-Shan Cheng) ； 楊玥(Yueh Yang)

《經營管理論叢》 6卷2期 (2010/12) Pp. 23-44

https://doi.org/10.6872/OMR.201012_6(2).0003

摘要

為因應科技化且具競爭的環境，唯有學習才能創造競爭優勢。然而，如何才能促進組織的學習，且員工對學習的涉入程度是否足以影響組織記憶與組織學習，為本研究最主要的欲探究的方向。基於此論點，本研究以文獻為基礎來發展一組假設，以S銀行的員工為研究對象，探討數位學習涉入程度做為調節變項，組織記憶是否會透過數位學習涉入程度對組織學習產生影響。並以量化研究的方法，經由統計軟體進行敘述性統計分析、驗證性因素分析、路經分析來考驗本研究模型。研究結果發現：1.組織記憶對組織學習具有正向的影響。2.數位學習涉入程度做為調節變項，組織記憶會透過數位學習涉入程度對組織學習產生正向的影響。研究的結果顯示，藉由提高員工的數位學習涉入程度，使其知識轉化成組織記憶而保存下來，同時對組織產生更多認同，並為組織目標而努力，以促進組織學習，創造出他人無法模仿的競爭優勢。

關鍵字

組織記憶 ； 組織學習 ； 數位學習涉入程度

並列摘要

To keep competitive advantage in the ever increasingly technological and competitive environment, continuous learning both in individual and organizational level is the only way for any organization to follow. Literature has shown that organizational memory has positive influence on organizational learning, and has shown some adjustment variables may exist. The main purpose of this study is to explore the impact of 'the level of staff's involvement in e-learning' on the relationship between organizational memory and organizational learning. A private bank S was used as research subject. Purposive sampling was employed in this study. The E-Learning Involvement Inventory was administered to collect the staff's level of e-learning involvement, which was used as adjustment variable to figure out the extent of impact of organizational memory on organizational learning. The research method of the study was survey. Descriptive statistical analysis, confirmatory factor analysis(CFA), and path analysis(PA) are used with the aid of the Statistical software to test the research hypotheses. The main results of this study were: 1. Organizational memory has significant influences on organizational learning; and, 2. With staff's e-learning involvement as an adjustment variable, organizational memory has significant influences on organizational learning. According to the results stated above, by enhancing employees' e-learning involvement, employee's knowledge was preserved into organizational memory, employee's commitment toward organization was enhanced, employee would like to make every effort to achieve organizational goals, and organization could create a competitive advantage which others can not imitate.

並列關鍵字

organizational memory ； organizational learning ； e-Iearning involvement inventory