基於影像分析及語音辨識之智慧互動訪客系統

李亭儀 ； 黃祈豪 ； 蘇筠雅 ； 洪語歆 ； 梁家銘 ； 吳世琳

《TANET2019 臺灣網際網路研討會》 2019年 (2019/12) Pp. 384-388

https://doi.org/10.6924/TANET.201909.0069

摘要

傳統上，公司、工廠、機關及社區等訪客接待方式，皆透過聘雇專業人員於櫃台提供諮詢服務或協助聯繫。然而，為了完善服務，常需要聘雇許多的專業人員於各單位、廠區或樓層入口，如此將大幅增加人事成本，更造成管理上的困難。此外，由於目前的訪客服務，僅能協助聯繫人員或諮詢相關地點，無法有效記憶訪客的特徵或分析訪客的喜好，以提供較友善的互動，如：問候、關心、提醒或交談，如此將無法減緩訪客初次到來的陌生感及焦慮感，更無法吸引潛在的客戶群。有鑑於此，本研究將設計一套具有影像分析及語音辨識之互動式AI訪客系統，透過虛擬人像的模擬，結合攝影機的影像分析，達成辨識訪客之年紀、表情、姿態及穿著等外觀資訊，以提供即時且生動的影音互動及關心問候，除了能有效減緩訪客初次到訪的陌生與焦慮，同時亦能提供豐富的影音諮詢、多元的聯繫通知方式及留言服務，用以取代傳統單調的語音訊息，使訪客服務能有更豐富的體驗。此外，本系統亦能提供公司、機關、社區、學校等內部人員的社群互動，透過建立虛擬植物園、虛擬寵物飼養及社群大頭貼，再結合社群活動競賽，以提高並活絡內部人員的互動氣氛，如此讓內外部人員都能夠享受這些獨特的人工智慧服務。

關鍵字

訪客系統 ； 語音辨識 ； 虛擬人物 ； 影像辨識 ； 社群互動

並列摘要

Traditionally, visitor reception services for companies, factories, institutions, and communities are provided for consulting or assist through the professionals at the counter. However, it needs to employ many professionals in different institutes, factories, and/or floors, which greatly increases personnel costs and cause management difficulties. In addition, the current visitor services can only assist to contact persons or consult the certain locations but neglects to remember visitors' preferences and analyze their characteristics to provide a more friendly interaction, such as greetings, concerns, reminders or conversations, so as to mitigate the strangeness and anxiety of visitors. In view of this, we design an interactive AI visitor system based on image analysis and speech recognition with the virtual portraits. Through these, the information of visitors such as the age, expression, posture and wearing can be obtained and can provide instant and vivid audio-based interaction. This also can significantly reduce the strangeness and anxiety of visitors while providing the variety of audio-based consultations, special contact notifications and message services and thus makes the service be richer experiences. In addition, the system can also provide community interaction among internal staff in companies, institutions, and communities through the development of virtual gardens, community photo stickers and virtual pet breeding games, which can enhance the working atmosphere. With this system, both the internal staff and external visitors can enjoy these special experiences through the artificial intelligence services.

並列關鍵字

visitor system ； speech recognition ； virtual characters ； image recognition ； community interaction