詞彙庫可調變之校園導覽聊天機器人

陳志達 ； 林澤皓

《TANET2019 臺灣網際網路研討會》 2019年 (2019/12) Pp. 395-400

https://doi.org/10.6924/TANET.201909.0071

摘要

現在各行各業多數採用資訊化作業以增加處理效率，並為了節省人力成本，對於聊天機器人的應用比率逐漸提高，透過人工智慧技術和利用電腦程式模擬真人對話，可應用於網路購物、線上客服、訂餐等。因此，本論文是以結合聊天機器人製作學校之校園導覽系統，運用爬蟲程式從學校網頁擷取資料並分析整理和過濾內容，儲存校園相關使用者所需的資訊。系統除了產生使用者意圖（Intents），並進行關鍵字（Entities）查詢分析，當使用者輸入檢索字串時，便將句子斷詞斷句並得出最符合使用者需求的關鍵字，以便找出對應的答案回覆給使用者，使用者將可在最短的時間內得到校園導覽所需的答案。另外，系統詞彙庫是可變動的，對於不在關鍵字詞彙庫中的關鍵字，則透過系統演算法的判斷，進行新增關鍵字的處理，並完成對應的意圖，以增加校園導覽之可用性與檢索資料之正確性。

關鍵字

人工智慧 ； Dialogflow ； 聊天機器人 ； 自然語言處理

並列摘要

Nowadays, most industries use information-based operations to increase processing efficiency, and in order to save labor costs, the adoption ratio of chatbots is gradually increasing. Through artificial intelligence technology and computer programs to simulate real-life conversations, it can be applied to online shopping and online customer service, ordering meals, etc. Therefore, this thesis is to use the chatting robot to make a school campus navigation system. The system uses the crawler program to extract data from the school webpage, analyze and sort the content, and store the information needed by the campus related users. In addition to generating user intents (Intents), the system performs keyword(Entities) query analysis also. When the user inputs the query string, the sentence will perform word segmentation and keywords those best meet the user's needs are found. The corresponding answer is returned to the user, and the user will be able to get the answers required for the campus tour in the shortest possible time. In addition, system vocabularies are variable. For keywords that are not in the keyword vocabulary, the new add-new-keyword operation is processed through the judgment of developing algorithm, and the corresponding intention will be completed to increase the availability of the campus navigation and the correctness of the query result.

並列關鍵字

AI ； Dialogflow ； ChatBot ； Nature Language Processing