- 期刊
The Uses, Impacts, and Future of Artificial Intelligence in the Hospitality Industry
摘要
Now artificial intelligence applications are widely used in various sectors; restaurants, entertainment, bank, hospital, and arm forced industries have adopted AI technology for a long time. The world has driven by digital calculation, as such, the transformation also enforced on the hospitality industry. This paper examines how artificial intelligence shapes the hospitality industry, including the current impact and future blueprint. It defines and explores the embedment of Artificial Intelligence in the current hospitality industry. In line with, the replacement of employee and the limitation of the machine is hard to ignore during the application. In the last part of the essay, we explore the amount of potential substituted labor capitals, predictions of consumer reaction, and general discussion of the investment costs of AI implementation. This work reach a conclusion that, hypothetically, achieving a trade-off balance between human resources and technological innovation could be the key to the implication of AI in the hospitality industry. This paper leave the operators of hotel business some hint about how to develop this industry, and also remind them the potential crisis the development might bring.
參考文獻
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