- 期刊
- OpenAccess
初薦任公務人員公共服務動機及其前因之探究
An Investigation of New Mid-level Civil Servants' Public Service Motivation and Its Antecedents
摘要
面對社會的快速變遷與科技的日新月異，如何讓公務人員投入公共服務成為當代公共行政領域的重要議題。鑒於公共服務的動力來自於公共服務動機，本研究採用Perry和Wise所發展的PSM量表，透過初任官（地方特考）及升任官等（委升薦）受訓學員（兩者合稱「初薦任公務人員」）的問卷調查，了解其PSM程度並比較不同背景之公務人員PSM的差異，進而釐清PSM的前因。研究結果顯示我國初薦任公務人員PSM程度與國際相當，在PSM總分、PSM兩構面及部分題項得分則呈顯著差異；且發現年齡、性別及學歷為PSM之前因。本研究結果一方面可用做發展激勵公務人員內在動機策略的參據，另一方面則可做為後續公務人員選考訓用之重要準據，以裨益高效能政府之建構。
並列摘要
How to make civil servants more enthusiastic about the public service in the face of rapid social changes and technological advances has become an important issue in contemporary public administration. The public service motivation (PSM) drives public service behavior but what are the PSM and its antecedents in Taiwan? This study adopts the PSM scale developed by Perry and Wise to conduct a questionnaire survey on trainees who have just passed local special examinations or been promoted from elementary level (collectively, the two groups are called ＂new mid-level civil servants＂) to assess their PSM and to compare PSM among civil servants with different backgrounds to clarify antecedents of PSM. The results indicate that PSM of the new mid-level civil servants in Taiwan is comparable to the international level but there are significant differences in summated scores, the mean scores of constructs and a part of items of PSM between the Taiwan's public servants and their international counterparts. It is also found that age, gender and educational level are antecedents of PSM. In order to build a highly effective government, these findings can be taken as an important reference not only for future civil service examinations and trainings. The findings can also be applied to develop strategies for motivating civil servants.