- 期刊
旅行社從業人員職業倦怠之相關因素探討
The Study of Job Burnout and Its Influence Factors among Travel Agency Employees
摘要
本研究探討旅行社從業人員的工作特性、工作壓力、人格特質對職業倦怠的影響，從研究中了解旅行社從業人員的職業倦怠情形與影響其之重要因素。本研究是以台灣地區旅行社從業人員為研究對象，採用問卷調查方式，共發出400份紙本問卷，回收365份，剔除無效問卷23份，獲得有效問卷342份，有效回收率85.5%。資料回收統計後以SPSS統計軟體進行樣本資料分析驗證研究假設。研究結果發現：旅行社從業人員的工作特性、工作壓力、人格特質對職業倦怠皆具顯著影響，當工作具備重要性與技能多樣性等特性時職業倦怠的感受越低，工作壓力感受越高職業倦怠感受越明顯，人格特質中越正向積極對於職業倦怠感越低。此外，旅行社從業人員的人格特質與工作特質對工作壓力驗證結果也顯示具顯著影響關係。
並列摘要
The subjects in this study mainly included agencies' in Taiwan. The data were collected through questionnaires. Total 400 questionnaires were sent, and 342 copies were retrieved. In this questionnaire, subjects were requested to answer following questions: personal information, job characteristics, job stress, personality traits and job burnout scale. The data were analyzed by t-test, one-way ANOVA, Pearson correlation analysis and Regression with SPSS. The results of this study indicated that there was a distinguished correlation between job characteristics and job burnout. Job stress and job burnout was correlation. The results also revealed that personality traits and job burnout has a correlation. Furthermore, the correlation happened between job involvement and personality traits on job stress.