我國醫療器材及用品製造業經營績效之研究：資料包絡分析法與平衡計分卡之整合運用

孫遜 ； 孫世強

《台灣策略與績效管理論壇》 1卷1期 (2021/11) Pp. 47-64

https://doi.org/10.29693/TSPMA.202111_1(1).0004

摘要

本研究旨在探討民國98-107年我國醫療器材及用品21家公司整體與個別經營績效及生產力變動成長。本研究結合平衡計分卡與資料包絡分析法，提出兩階段模式使用產出導向確定區域模式來評估公司之營運績效。第一階段為整體績效模式，評估樣本醫療器材及用品公司的營運績效；第二階段為個別績效模式，分析樣本醫療器材及用品公司學習成長、內部流程、顧客及財務績效。研究發現：（1）樣本公司學習與成長及財務構面績效為表現佳，顧客績效尚可，內部學習與成長績效與整體績效差；（2）最佳學習與成長績效、內部流程績效、顧客績效、財務績效及整體績效公司分別為D05、D04、D16、D11及D16；（3）10年期間，D07及D17年均處規模報酬遞減，D02、D09、D11均處規模報酬遞增；（4）平均跨期生產力呈現成長，係由技術效率變動成長及技術變動成長所致；（5）醫療器材不良通報件數，對整體績效有負向影響，具統計顯著；醫療醫療院所家數與高齡人口數，對整體績效有正向影響，具統計顯著。

關鍵字

資料包絡分析法 ； 平衡計分卡 ； 績效評估 ； 醫療器材製造業

並列摘要

The purpose of this study is to assess overall performance (OP) and individual performances, and productivity change of the 21 selected medical device and equipment companies in Yilanover 2009-2018. This study integrates data envelopment analysis (DEA) and balanced scorecard approach to measure medical device OP and individual performances in terms of The individual performances are measured in terms of learning and growth perspective (LGP), internal process perspective (IPP), customer perspective(CP),and financial perspective (FP). The results of this study show: (1) the sampled companies performed well in LP and CP and poorly in DIP, CP and OP; (2)D05、D04、D16、D11及D16 are best practices in LP, IP, CP, FP, and OP; (3) Over 10 years, D07 and D17 were experienced DRS and D02, D09 and D11 were experienced IRS; (4)on average, productivity growth has increased by progresses of efficiency changes and technical changes; (5) the number of defected medical device have negative impacts; the number of haspital and senior numbers has a posstive impacts on the overall performance.

並列關鍵字

DEA ； BSC ； performance measurement ； medical device manufacturing industry