知識分享在大型專案所面臨之困難與挑戰－以賦稅再造資訊系統為例

Difficulties and Challenges of Knowledge Sharing in a Large-Scale Project: A Case Study of the Taxation Reform Information System

陳雅音(Ya-Yin Chen)

指導教授 ： 陳鴻基

國立臺灣大學/管理學院/商學研究所/碩士(2012年)

https://doi.org/10.6342/NTU.2012.10312

摘要

本研究希望有助於日後專案經理人掌握在大型專案中推行知識分享的困難與挑戰，使知識分享的效益能有效被發揮。由於許多調查結果指出，專案計劃要依合約的規定，如質、如期、如預算，建置完成是極困難的。而部份專家學者在其研究中指出，知識分享能為組織或專案的進行上帶來效益。因此，本論文希望知識分享能有效被發揮，將進一步研討在大型專案中知識分享執行上的困難與挑戰。
本研究分別從組織文化、組織架構、科技與分享方式、政策與管理導向、人力資源等五個層面去實地訪談「賦稅資訊系統整合再造更新整體實施計畫」的建置過程，以更全面性的、具體的方式描繪知識分享的困難與挑戰。
從五個層面找出危害知識分享的具體事項，相較其他的研究，本研究的研究貢獻有：跨組織知識分享的意願不一致，雖同為專案的建置團隊，但因組織不同，但知識卻很難跨組織分享、工作分配不理想將帶來溝通上的阻礙、專案建置人員間專業領域落差太大亦將帶來溝通無效率及誤解。本研究也深入了解其影響知識分享的脈絡，也進一步總結出主要構成知識分享困難的情況，為下列幾點：溝通與知識分享的緩慢或停滯、溝通上的困擾與困擾、溝通上的無效率、易誤解資訊、部份知識易被遺漏分享、資訊分享不易、知識分享不被重視、知識分享的動機薄弱、壓縮知識分享的時間。

關鍵字

知識分享 ； 大型專案計畫 ； 組織文化 ； 組織架構 ； 科技與分享方式 ； 政策與管理導向 ； 人力資源

並列摘要

This study hopes to help the project manager to grasp the difficulties and challenges on implementation of knowledge sharing (DCIKS) in large-scale project, and to show the benefit of knowledge sharing. According to some researches, it is difficult to complete a project that meet quality, time and budget requirement of the contract. Previous experts and scholars’ researches said that knowledge sharing benefits organizations and projects efficiently. Therefore, this thesis would give you a further study and discussion about the DCIKS in large-scale project.
We will study the issue from five directions: organizational culture, organizational structure, technology and sharing way, orientation of policy and management and human resources consecutively. To describe the difficulties and challenges of knowledge sharing more comprehensively and specifically, we interviewed some members of Taxation Reform Information System, builders of the large-scale project.
We found out that some specific matters hazard the knowledge sharing. Compared to other studies, the first contribution of this thesis is inconsistent willingness of sharing knowledge between different organizations. Although those organizations are in the same group building the large-scale project, the knowledge still face difficulties on cross-organizational sharing. The second is unsuitable assignments causing difficulties on communication. The third one is the differences of expertise field between staffs may bring ineffective communication and misunderstandings. The study also indicated the pathway of the DCIKS and sums up the main situations as followings. There are nine general situations: slow or stagnant communication, trouble in communication, inefficiency communication, misunderstood information, knowledge leaking, inconvenience on sharing information, neglect of knowledge sharing, weak motivation on knowledge sharing, and sacrificing knowledge sharing time.

並列關鍵字

knowledge sharing ； large-scale project ； organizational culture ； organizational structure ； technology and sharing way ； orientation of policy and management ； human resource

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