- 學位論文
國軍檢驗與校正能量整合規畫之研究
Study on Resources Integration of Millitary Inspection and Calibration Department
摘要
因應國軍組織變革，在考量國軍品保人力、物力與預算日絀的境況下，確保國軍軍品品質，以有效發揮有形戰力，達成嚇阻拒敵的國軍使命，本研究參考相關文獻資料，對國軍現況做詳細分析，發掘現行運作模式的窒礙原因，規劃品保體系未來整合方式，並設計績效評核機制，期能達到能量整合，區域分工，相互支援，資源共享的目標。 在本研究過程中發現國軍品保人力的變遷已影響到軍品品質檢驗與校正的執行，各單位的品保部門獨立運作無法發揮功能，並出現資源獲得不易且無法有效運用，人員經管受限制與專業訓練不足，品管認證偏低且未落實，核心績效指標扭曲等問題。 經參考ㄧ般企業的組織再造工程與整合方式，探討國軍組織變革的特性，分析現行國軍品保體系的架構與做法，再運用SWOT與五力分析，作為規劃國軍策略聯盟組織整合架構的參考依據，設計執掌分工，近中長期規劃構想，並預劃執行成效，最後以平衡計分卡的理念設計財務、顧客、內部流程及學習成長四個構面的9項先行指標與13項落後指標，以指導整合後的檢驗與校正體系持續運作與成長。 本研究結果規劃以資訊平台為中心，分北中南三個地區，運用公民營機構專業，因應需求開發檢校技術，設立地區窗口，掌管各地區實驗室相互支援，提供國軍檢驗與校正服務，以產品生命週期的各階段軍品為服務對象，從規劃設計的驗證、採購生產的驗收、庫儲品項的驗證、修製轉用軍品的鑑測及汰除報廢軍品的鑑定，並為國軍軍品品保體系規劃一個長、中、短程的里程碑。
並列摘要
Through the organizational reengineering, the military struggled for keepping the quality of materiel to ensure the deployment of tangible forces and to employ the mission of deterring and defending enemy under shortage of resources. In this study, the current conditions of military were analysed in detail with referring to a lot of relative studies. After finding out the obstacles of current manipulation, a integrative model, with performance evaluation mechanism, of feature quality assurance body was constructed. The goals of this model are capacity integration, regional cooperation, mutual support, and resources sharing. According to this study, the diminishing manpower of qualitiy assurance (Q.A.) in military has an effect on implimentation of materiel inspection and calibration. Individual Q.A. laboratory belonging to different military organization creates little contribution, because of deficiency of gaining resource and less efficiency of using it. Poor promotion and training of laboratory workers, lack fulfilment and accreditation of quality management of laboratory, and unfocused performance criteria of core value are problems discovered in this study. The organization reengineering and integration patterns of civilian enterprises are refered to character the transformation of military organization and analyse current configuration of military Q.A. body. SWOT and five forces analysis are then applied to plan strategic alliance and integration structure, to design duty assignment, to construct near to far phases, and to estimate the performance. At last, for guiding the integrated Q.A. body keep implement and improvement, technics of balanced score card (BSC) are used to design 9 pre-critera and 13 post-critera among four profiles, financial, customer, inter-organization process change, and learning and improvement. The results of this study are cored with information platform and connected with northern area, central area and southern area. By using the profession of public and civilian organization to develop new inspection and calibration technics fulfils the materiel quality requirements. Regional window takes charge of arrangement of mutual support, and services of inspection and calibration. From the view of product life cycle, the phases are under surveillance and verification of this designed Q.A. body from product design, procurement, storage, recondition and discard. In this study, a serial milstone of this Q.A. body development was also regulated.