本研究採用問卷調查法,探討讀者使用圖書館資源探索服務之情況,並應用科技接受模式分析使用者對資源探索服務的使用意願;以Ex Libris公司的資源探索服務產品「Primo」為研究系統,研究對象為臺聯大學四校(國立清華大學、國立交通大學、國立中央大學、國立陽明大學)圖書館讀者。同時在科技接受模式之知覺有用性、知覺好用性、使用態度、使用意願中引進自我效能為外部變數。 研究結果包括:大學圖書館採用資源探索服務的情況愈來愈普遍;臺聯大四校讀者使用資源探索服務的比例約為64%;臺聯大四校讀者查找資料的自我效能感佳、感知資源探索服務有用性及易用性佳、對資源探索服務的使用態度正向且使用意願高;以及身份別會影響資源探索服務使用經驗。以科技接受模式探討資源探索服務使用意願研究結果發現:(1)讀者查找資料的自我效能信念正向影響其對資源探索服務的知覺易用性;(2)讀者對資源探索服務的知覺易用性正向影響知覺有用性;(3)讀者對資源探索服務的知覺有用性正向影響使用態度;(4)讀者對資源探索服務的知覺易用性正向影響使用態度;(5)讀者對資源探索服務的知覺有用性正向影響其使用意願;(6)讀者對資源探索服務的使用態度正向影響其使用意願。 最後,本研究根據研究結果於實務應用面提出三項建議,包括:加強推廣資源探索服務,提升潛在使用者為實際使用者;提供資源探索服務利用教育課程,並重視使用者需求的差異;以及反映資源探索服務使用者意見,與系統廠商溝通改善。
This research adopts questionnaire investigation to study the use of resource discovery service (RDS) provided by libraries and applies technology acceptance model (TAM) to analyze user intentions toward RDS. This study takes Primo as a target system, and the faculty and students of University System of Taiwan (UST) as research objects to measure perceived usefulness, perceived ease of use, attitude toward using, and intention to use while adding self-efficacy as external variables. The Results show as follows. (1) There is a growing trend of university libraries to implement RDS. (2) The proportion of using RDS in UST is about 64%. (3) UST users have high self-efficacy in finding information. (4) UST users have good feedback in perceived usefulness and perceived ease of use. (5) Positive attitudes and strong intentions to use RDS are shown. (6) User experience of using RDS varies with different identities. Furthermore, while using TAM to analyze user intentions toward RDS, the following facts were found. (1) Self-efficacy has positive effects on perceived ease of use of RDS. (2) Perceived ease of use has positive effects on perceived usefulness. (3) Perceived usefulness has positive effects on attitude. (4) Perceived ease of use has positive effects on attitude. (5) Perceived usefulness has positive effects on user intentions. (6) Attitude has positive effects on user intentions. Based on the results, three suggestions were raised. First, the promotion of RDS could be enhanced to transfer potential users to active users. Second, provide RDS education program and address the differences in user’s needs. Finally, try to report user’s feedback to system vendors and work with them on improvement.