特殊旅客使用航空運輸需求與特性之研究-以身心障礙者為例-

The Demand and Characteristics of Air Transportation for Disabled Passengers

翁敬閔(Ching-Ming Weng)

指導教授 ： 周義華

共同指導教授 ： 張玉君

國立臺灣大學/工學院/土木工程學研究所/碩士(2007年)

https://doi.org/10.6342/NTU.2007.01348

摘要

無障礙設施為先進國家的重要表徵之一，由於國內在運輸的無障礙設施相關研究多半仍以陸路運具為考量，包括交通工程設施、捷運系統等地面運輸設施，然而航空運輸特性迥異於陸路運輸，且航空站本身為重要門戶，更應提高其無障礙設施水準。台灣西部走廊在高鐵營運後，國內線的市場逐漸萎縮，航空公司皆開始拓展國際航線，後者具有不可替代性以及航站與機上時間較長之特性。除此之外，根據內政部的統計資料顯示，2006年底身心障礙者的人數已近100萬人且逐年成長，顯示運輸服務的無障礙設施應廣為各政府單位與民間業者所了解與認知。有鑒於此，本研究針對國際線運輸進行無障礙設施的探討，範圍涵蓋桃園機場以及民航客艙。旅客部分則針對下肢體障礙者、視覺障礙者及聽覺障礙者。
在研究流程方面，本研究首先了解主管單位與國內航空公司之規定，並親赴桃園機場進行無障礙設施體檢調查以了解現況問題，其次，利用重要度滿意度分析(Importance-Performance Analysis, IPA)設計航空運輸無障礙設施評估量表，並至社會福利單位進行身心障礙者訪問調查，回收後的樣本資料利用敘述統計分析、變異數分析與複迴歸分析等方法探討身心障礙者使用航空運輸之需求與特性，且以結構方程式驗證航空運輸無障礙量表之有效性。最後結合分析結果與旅客意見提出供需兩方面的改善建議。

關鍵字

特殊旅客 ； 無障礙設施 ； 航空運輸國際線 ； 身心障礙者

並列摘要

Barrier-free facilities are the features of advanced countries. Passengers who use barrier-free facilities include disabled people, elders, youngsters and pregnant women. Nowadays, researches of barrier-free facilities in Taiwan are mainly focused on ground transportation. However, the characteristics of air transportation are different than that of the ground. Due to the reason that travel time of domestic flight is short and it can be replaced by other modes, international flight is selected as our objective. Population wise, disabled people are approaching one million, the elders two and the youngsters three. The numbers above means that the importance of barrier-free facilities in transportation cannot be overlooked.
In our research, disabled people include the handicapped, sightless and hearing-impaired people. Their demand will be discussed by the survey. For the survey, the research is aimed at disabled people. In the beginning, we use Importance-Performance Analysis (IPA) to design the questionnaire. First of all, we go to welfare organization to execute the investigation. Then, we make use of the technique of Descriptive Statistics, Analysis of Variance (ANOVA) and Econometrics to analyze the demand and the characteristics of air transportation. Meanwhile, Structural Equation Modeling (SEM) can be used to validate the questionnaire. Finally, the research measures barrier-free facilities in Taiwan Taoyuan International Airport and compared them with the evaluating standards by the Ministry of Transportation And Communications. This research connects the survey of barrier-free facilities with the opinions of the passengers to state the suggestions for improvement.

並列關鍵字

Passengers with special needs ； Barrier-free facilities ； International flight ； Disabled people

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