群眾外包送餐的流程精進方法-以臨時攤位為例

A method for improving the crowdsourced delivery process through temporary food stands

孫震洋(Jheng-Yang Sun)

指導教授 ： 周雍強

國立臺灣大學/工學院/工業工程學研究所/碩士(2021年)

https://doi.org/10.6342/NTU202100136

摘要

近年來共享經濟的蓬勃發展以及科技的日新月異，眾包平台的送餐模式改變的已往餐廳自顧外送員的習慣。本文觀察到現實生活中眾包送餐平台在特定的尖峰時段往往會產生外送員群聚等待訂餐者取餐的效率低下情形，為了改善此情形本文透過訂餐者、平台、餐廳、眾包外送員四者交織而成的營運流程來思考可改善的方法。本文提供了臨時攤位的流程改善方案，針對實施方案後的改善後流程與改善前流程做比對，找到其改善之價值，並且在以數值模擬作為驗證。提出為何平台不先著手做改善的原因也提出因達成規模化平台有實施動機的可能。

關鍵字

群眾外包 ； 共享經濟 ； 流程精進

並列摘要

In recent years, with the booming development of the sharing economy and the rapid development of technology, the food delivery model of crowdsourcing platforms has changed the behavior of restaurants delivery service. This article observes that in real life, crowdsourcing food delivery platforms often produce inefficient situations in which crowdsourced couriers gather to wait for customers to pick up meals during specific peak hours. In order to improve this situation, this article discuss the relationship between customers, platforms, restaurants, and crowdsourced couriers. The operation process interwoven by the four classes is used to think about ways to improve. This article provides a process improvement plan for the temporary food stand. The improved process after the implementation of the plan is compared with the process before the improvement, and the value of the improvement is found, and numerical simulation is used as verification. Put forward the reasons why the platform does not start to improve first, and also put forward the possibility of implementation motivation due to the large-scale platform.

並列關鍵字

crowdsourcing delivery ； process improvement ； sharing economy

參考文獻

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